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“Nice outdoor bath attached to room”
Review of Tsuruya

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Tsuruya
Ranked #12 of 32 Hotels / Ryokan in Aso
Reviewed 17 January 2016

The hotel is in a quiet town with a small shrine nearby, a few good restaurants/cafes and lots of geology (volcano stuff) in the surrounding area.

The service at the Ryokan was excellent and the breakfast in another private room was a great experience but just so much food. The room itself was fairly spacious and very comfortable. We had both an indoor shower and a large outdoor bath with was surprisingly nice in the middle of Winter.

The hotel is in walking distance from the train station but it is a reasonable walk (~15 to 20 minutes). If coming by train (which is one of the most scenic routes I've ever been on) be aware that to see anything in the area except the shrine you really need to get a taxi/drive.

  • Stayed: December 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ricor29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 18 reviews

Reviewed 3 January 2015

We stayed at Tsuruya in early December. The ryokan is very quiet and seemed old but in a nice way. The girl who came to take care of us can speak english very well. She told us that this house is over 100 years old! She took us to the sitting area where she served us real japanese green tea and big red beans dessert which turned out to be very delicious. My mom's knee is not so good so the ryokan managed to set the room for her downstairs so that she didn't have to climb up the stairs. They also set the futon on a big table so my mom can sleep on it as well cos it's difficult for her to get up from the floor.
Our room was on second floor. It's a very big room with balcony. There's a nice and newly renovated bathroom and toilet in the room. There's a desk with electric blanket in the center of the room. As the other reviewer also wrote, the room is quite cold, so this electric blanket turned out to be our favorite space during our stay. It would be nicer if the weather is not too cold so that we can enjoy sitting in the balcony and drinking some sake :)
Dinner was served in a private room on the first floor. The portion of food is very good. We've been to some other ryokans which served too much. The ryokan staff called us long distance when we booked the room to mention to us that they're afraid the plan we chose might offer too small portion of a meal. But we gave it a try anyway.
Onsen is for private use only. We booked it when checking in with no extra cost and the staff will come to pick you up from your room when it's about time. There's nothing fancy about the onsen. But it will give u comfort and warmth when it's very cold outside.
Breakfast was served in the 'Mellow Monk' which looked like a nice modern bar. There's plenty of food to fill your stomach. It's japanese style breakfast and every pieces of food showed that they have put a lot of attention and effort to prepare for you.
Highly recommend for those who wants to stay in real japanese style without paying extravaganza amount of money.

  • Stayed: December 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sweetheart19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2014

Did a day trip to Takachiho gorge from Fukuoka, as we were driving, we decided to stay the night at Aso Town before sunset as driving at night in mountainous area is not recommended and then drive to Yufuin the next day.

We arrived just in time before sunset but no one was around at the reception area. I had to walk into the premises to hunt for someone. Finally saw someone near the kitchen area and they quickly got someone to assist us with the luggage and check in process. We were served a nice big cup of green tea to warm our bodies and chose our dinner time preference.

The room I booked was for the main terrace with balcony, it comes with a bathroom and a small tub to soak in. There was a heater in the room was it was not strong enough.. even though there's a electric blanket below the carpet, we still felt chilly... didnt even get chance to sit at the nice cosy balcony as it was too COLD!

Dinner was very prompt at 7pm and we were ushered to a private room. And was served very delicious Kaiseki style jap dinner!
The next morning we were served breakfast at same room and breakfast was so sumptuous that we didnt had to eat lunch after.

Overall this nice family owned ryokan was a very reasonably priced and includes dinner and breakfast too. Wifi only available in the lounge bar, as our room was right beside it we can rcv the WIFI without going there :)

The only down side is the public areas/walkways/reception area has no heater! so when you step out of the room you can feel the chill along the corridor when we walked over to the restaurant area for our dinner.

Staff has limited english but we didnt have big issue with that.

The next day we drove over to Aso Shrine which was just a street away from the ryokan.
It's a nice old shrine to explore before we headed to Yufuin.

  • Stayed: December 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Cariejhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

Stayed one night in a room with a private rotenburo. Don't be put off by the facade of the ryokan, which looks small and old. The room's facilities are all high end. Reception and check in was personal. The room was huge, with a personal sitting area, huge bed, plentiful pillows, a sound system with easy-listening CD considerately provided, free internet through LAN connection (request for a router was speedily answered), and a very cool WC which has a sensor that lifts the toilet lid when the toilet door is opened! The outdoor bath has heated tiles leading to the bath, and the bath itself has heating to keep the water warm while you take a bath. The kaiseki dinner and breakfast were served in a private dining room, and were really nice.

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank scoot69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2017 via mobile
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Stayed: March 2017, travelled with friends
Thank 久美子 大
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tsuruya

Address: 1873 Ichinomiya-machi Oaza Miyaji, Aso 869-2612, Kumamoto Prefecture
Region: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Aso
Amenities:
Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
Ranked #12 of 32 Hotels / Ryokan in Aso
Price Range: $232 - $570 (Based on Average Rates for a Standard Room)
Number of rooms: 6
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