We, 2 couples, were very disappointed with our stay at the Aso Tsuruya Hotel! First, the pictures at web show a trendy, newly decorated, contemporary hotel. We were not able to see anywhere looked like the pictures! The truth is the hotel is old, run down, messy, dirty, very cold in temperature and not well equipped. It's misleading if the hotel has a new wing (I assume) but is hiding the truth of the old wing by not describing or showing the real pictures but selling together. Second, the hotel is not offering what a hotel should require. It's very cold everywhere, including lobby and our rooms. The room's little gas smelly heater stopped by itself in middle of night and we were sleeping at 12C whole night. The hotel sent 2 hot water bed warmers to my brother's room! There is another old heater at ceiling that is not quite functioning but very noisy the whole night. Obviously, we all could not sleep well. The toilet room and bathroom are very cold. They put a warm light at private bathroom but it was still too cold to take bath at around 0C when outside was -4C. We could not take bath unless we went for public bath but I particularly ensured I bought a room with private bath. We were like wild camping, shovelling all the time, as the hotel is not equipped at all. The hot water tab has no hot or warm water. Although we booked 3 days 2 nights, we had no choice but to leave the next day and to buy another normal hotel since we would get sick if we stay longer at this non-equipped (especially in cold weather) so-called hotel but an old house trying to convert to a hotel. We have stayed at a number of hotels in Japan, but this one is far below our expectation especially the price is not cheap in Kyushu area.
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