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Reviewed 8 February 2020

The trip to the valley was a short ride indeed and when we reached, we were amazed at how spectacular the view was, with clouds wrapping the tip of the valley hills. We were greeted by Lao Ye at the entrance followed by the staffs at the lobby.
Our room was spacious and clean with fireplace, and the bed is fitted with heater. Even the bathroom has a heater. We were well fed with fine delicious meals and even get to eat local dishes not only in the resort but outside as well while we're out sightseeing.
The itinerary prepared by Xin Ying was well planned for us and we enjoyed every bits of it. From the scenic trips to monasteries to visiting local tibetan house as well as oil painting and horse riding, every moment was a memorable experience for us.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank AzharRabian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xinying_hv, Manager at The Hidden Valley Resort, Shangri-la, Yunnan Province, China, responded to this reviewResponded 10 February 2020

Dear AzharRabian,

Thank you for taking time to share your great experience at The Hidden Valley Resort.

We are delighted to hear that you thoroughly enjoyed your stay with us. Our housekeeping team do their utmost best to ensure that guests will have a good rest after a day out exploring Shangri-la. It was a pleasure for us to plan an itinerary and prepare food that suits your dietary needs. Once again, thank you so much for your kind compliment to the team and I will share it with them.

Do stay in touch with us through our Facebook page ("The Hidden Valley Resort, Shangri-la") or Instagram (@thehiddenvalleyresort).

We look forward to welcoming you back at The Hidden Valley Resort soon!

Sincerely,
Xin Ying
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2020

Staff was friendly all through the whole trip. They were consistently looking out for us and smiley throughout from when they pick us up till they drop us off at the airport. Food was really good as well! I look forward to all meals and meals out of the resort wasn’t even as nice as the ones being served in house! House keeping is twice a day.

Xin Ying is really helpful and patient with planning out the itinerary. At the start I asked to do everything since I’m there for 5 nights, but upon looking through the itinerary I decided to do a chiller trip. She made really good recommendations and I really enjoyed all the places that we went to!

Resort is really scenic as well and nice to just chill. Please do try their house cocktail! I love it! The full board price is worth every dollar! I will be back!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Jmboh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xinying_hv, Manager at The Hidden Valley Resort, Shangri-la, Yunnan Province, China, responded to this reviewResponded 10 February 2020

Dear Jmboh,

Thank you for taking time to share your great experience at The Hidden Valley Resort.

We are delighted to hear that you thoroughly enjoyed your stay with us, especially the food which our chef prepared it with seasonal ingredients. It was definitely a pleasure for us to customize an itinerary that suits your travel needs. Once again, thank you so much for your kind compliment to the team and I will share it with them.

Do stay in touch with us through our Facebook page ("The Hidden Valley Resort, Shangri-la") or Instagram (@thehiddenvalleyresort).

We look forward to welcoming you back at The Hidden Valley Resort soon!

Sincerely,
Xin Ying
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020

Went on a solo-trip last May after reading about it on In-flight magazines. It is an excellent choice of female solo traveler. It provides private customizable tour and you are able to experience the local cultural comfortably. Resort provide sumptuous meals and guests are invited to eat together. A good escape for fast-paced city people to slow down and get close o nature. The weather was cool so do bring more clothes. I was able to travel with the resort manager - Xinyi and she was an excellent host.

Date of stay: May 2019
    • Value
    • Sleep Quality
    • Service
Thank 23mrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xinying_hv, Manager at The Hidden Valley Resort, Shangri-la, Yunnan Province, China, responded to this reviewResponded 7 February 2020

Dear 23mrr,

Thank you for taking time to share your great experience at The Hidden Valley Resort.

We are delighted to hear that you thoroughly enjoyed the culture-rich itinerary that we planned for. It was definitely a pleasure and honor for me to travel with you on some days of your trip. Once again, thank you so much for your kind compliment to the team and I will share it with them.

Do stay in touch with us through our Facebook page ("The Hidden Valley Resort, Shangri-la") or Instagram (@thehiddenvalleyresort).

We look forward to welcoming you back at The Hidden Valley Resort soon!

Sincerely,
Xin Ying
Marketing Manager

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Reviewed 22 January 2020 via mobile

The hidden valley resort is such a rare find. We were looking for a last minute getaway that didn't require us to do much planning. We were sold by the idea of having a full board, all inclusive stay here that included land tours.

Xinying from the Singapore office planned our whole trip perfectly and answered every single question we had patiently. Including what to pack for the unpredictable weather there.

We were initially apprehensive about the price we had to pay. But we have to say that the stay here was worth every penny. This resort sets the benchmark for hospitality. The personal touch by all the staff members here made our stay absolutely memorable. Thank you, Sonam, laoye, xiaochun, lamu, yangzhong and ah ga for taking such good care of us. We can't wait to see all of you again!

The accommodation has its rustic charm. Location was perfect. The food was amazing. The day tours were well planned. We really couldn't ask for more. 7days here passed all too quickly.

Date of stay: October 2019
Trip type: Travelled with friends
Thank mossil58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiddenvalley_yunnan, Marketing Manager at The Hidden Valley Resort, Shangri-la, Yunnan Province, China, responded to this reviewResponded 23 January 2020

Dear mossil58,

Thank you for taking time to share your great experience at The Hidden Valley Resort.

We are delighted to hear that you thoroughly enjoyed your stay with us. It was a pleasure for us to customize an itinerary that suits your travel needs. Thank you so much for your kind compliment to the team and I will share it with them.

Do stay in touch with us through our Facebook page ("The Hidden Valley Resort, Shangri-la") or Instagram (@thehiddenvalleyresort).

We look forward to welcoming you back at The Hidden Valley Resort soon!

Sincerely,
Xin Ying
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2020

We stayed at the Hidden Valley in December. We stayed in the rooms rather than the tents so that we would not be freezing. That said, the tents and rooms both have heated mattresses and space heaters - they are nice and warm. The rooms that are not warm are the "main house", unfortunately. Due to the high ceilings, burning fireplaces do very little to add heat to the main room (also where we eat, drink, etc). The team was very accommodating and got us extra heaters so that we could sit in the main house, but it was definitely not the most comfortable. Bring lots of layers and expect to be a bit cold. The food is delicious, especially the homemade noodles! Breakfasts are great. Make sure you take a short ride on the Tibetan horses which are right outside the door.

Date of stay: December 2019
1  Thank 5travelpros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiddenvalley_yunnan, Marketing Manager at The Hidden Valley Resort, Shangri-la, Yunnan Province, China, responded to this reviewResponded 23 January 2020

Dear 5travelpros,

Thank you for taking time to share your experience at The Hidden Valley Resort.

We sincerely appreciate your feedback about our heating system in the lobby. Our management is extremely concerned about the experience you had at our resort and we have taken extra measures to ensure guests feel warm at the lobby during winter period.

On the other hand, we are glad to hear that you enjoyed the food and the complimentary horseriding at our resort. Thank you for the kind compliments and I will share it with the team.

Do stay in touch with us through our Facebook page ("The Hidden Valley Resort, Shangri-la") or Instagram (@thehiddenvalleyresort).

We look forward to welcoming you back at The Hidden Valley Resort soon!

Sincerely,
Xin Ying
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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