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All reviewsperfect locationcold beerafter midnightclean roomsvery nice hotelshort staybarcelona airportmariamotogpcircuitcatalunyacarracetrain
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Reviewed 8 November 2016

We stay here whenever we travel to Mojacar as the facilities for dogs are very good with large enclosed field opposite the hotel. The one drawback previously has been that the food has been dire. I suppose when one is that close, you are going to have heem from Barcelona style service!
No longer! The steaks are medium rare and juicy, no longer substitute for shoe leather and the selection (although still short of a full menu) is at least enjoyable now.
Pleased to be able to make a more favourable review and will continue to stay here - as long as the new cook stays!
Obviously avoid Circuit de Catalunya race days if simply travelling through, but the petrol heads are a very friendly bunch anyway.

  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank KevReg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 30 January 2017

Dear Sir, Madam,

Thank you for sharing your experience during your stay at the Hotel ibis. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope your next visit will be, at least, as pleasant as this one.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016

We have stayed in this hotel many times, the reason is we are travelling to SE Spain and it suits our requirements. The rooms are tiny and parking limited, they do have secure underground parking but I wouldn't recommend it unless you have a mini!! Breakfast has been cut to the minimum but is ok. Our room smelt of cigarettes, we didn't complain this time, as it was literally a overnight stay and this particular hotel suits our needs in a longer journey.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL IBIS BARC... G, Equipo de Recepción at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 4 November 2016

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2016

There was so much about this hotel that was good. The room was clean and well equipped, the parking was safe, the location was excellent just near the motorway and quiet. All the staff we met were nice....hassled but nice.
However, we arrived at ten past eight in the evening and found the one receptionist had a major problem with two people claiming to have a booking, but no documentation to back up their booking. The receptionist was super tolerant and helpful with the two guests and they were very insistent. The hotel was full, I think or at least he couldn't give them what they wanted in terms of rooms. We waited patiently despite having had a long journey and we just wanted a quick shower and something to eat.
When it was our turn, we produced the confirmation of the booking and were quickly booked in. We asked for a restaurant reservation and were told that due to staff shortage there was availability at 8.30. Sadly he realised it was now 8.35 so we missed that slot! And the only other was 10.30 pm. There was no way we would be awake at that time. We realised there was only one person working in the restaurant, cooking and serving, and therefore it could well have been eleven thirty before we ate.
Having waited twenty five minutes at reception, we did think that perhaps there could have been a little bit of wiggle room with the 8.30 reservation time, but no.
There was also no viable suggestions about eating elsewhere. To suggest we go to Barcelona just wasn't a good enough proposition! We really didn't want to manoeuvre the car from its very tight parking place ( and possibly lose the space) and go off looking for food. We didn't have the energy or inclination to be as difficult as the previous guests at reception, so wandered off to our room, had a shower and went to the hotel next door. This didn't have a restaurant but they very kindly ordered some pizzas for us from a takeaway and we watched the Barcelona v Celtic match on their TV, drinking a beer from their bar. It wasn't the delicious dinner we had been anticipating but it was OK and they were very hospitable.
I know staff problems are very stressful for hotels and restaurants, but surely they could have called on staff to come and cover shortage when the hotel was full. It just felt like weak management. This view was compounded at breakfast next day. The food was OK, not startling, but the hot plate that was warming the milk was absolutely filthy..it can't have been cleaned for months or years.I don't notice slight grime but this was awful.
Such a shame.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank belette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 20 September 2016

Dear Sir, Madam,

Thank you for taking the time to tell us about your experience at the our Hotel ibis Montmelmo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 25 August 2016

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 20 September 2016

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Reviewed 7 August 2016 via mobile

Booked here at short notice for the 2016 motogp and was delighted with the proximity to the circuit. It was ideal to fully enjoy the motogp weekend so much so that we stayed an extra night. Prices were very reasonable and the staff were attentive and very polite. I will definitely return for future events at the montmelo circuit and would always recommend this hotel to anyone visiting the area.

Stayed: June 2016, travelled with friends
1  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 17 August 2016

Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis Montmelo. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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