All seemed to bode well until our day of check out. For the price, greatly reduced due to repairs being done, we felt we had struck gold in terms of a clean, well-kempt hotel within easy driving distance to Barcelona.
we should have taken note of the portent when, a few days into the stay, one of the maids knocked on our door and then entered the room, ignoring the "do not disturb" sign clearly posted.
When confronted, she argued rather than apologized, going on to knock on the next door which, like ours, had their sign up as well.
We thought it was an isolated incident.
Evidently this property, for God knows what reason, subcontracts their cleaning services to some company who jobs out ill-mannered, violent tempered harpies.
On our way to check out today, wheeling easily 150 kg of baggage, I asked if the maids would move their cleaning carts so we could get by.
5 minutes of argument followed by, eventually, a solution.
During the ensuing interchange, one of these maids, Aissa, attempted to pick a fight with my wife, complete with sticking her finger into my wife's chest more than once. This activity was followed by her seeing my mother in law filmng the behavior with her phone, screaming "no pictures", and running full speed down the hall to confront and assail.
I ran after her, as did my wife, got in the way of everything, and put my wife and her mother in the elevator while I waited with the bags.
Aissa and one of her colleagues (there were three total) RAN, didn't walk, down the steps to evidently head off at the pass my wife and mother in law.
While I was on my way down in the elevator, these two gems of human beings were downstairs screaming at my family, physically pushing, and had to be called off by the desk manager Alberto (this young man is a saving grace, despite only 5 or 6 days on the job; and deserves better than to work at such a place where this behavior is sanctioned).
Everything written here is actual, and not hyperbolic. The details herein are, in fact abridged. The point is made, though, hopefully.
This place is simply not physically safe, and people who want to stay in an afforadable hotel must force themselves to look elsewhere for their own sake.
If we lived in the area, I would have involved the police (and may still, depending on the awaited response of upper management).
One of the managers with whom I spoke on the phone displayed a disgusting indifference to what was described.
This is an attitude we found prolific in this part of Spain, in the stead of conscience and accountability.
But in this case, our physical safety was, in every real sense, threatened by the behavior at this hotel.
- Official Description (provided by the hotel):
- The Ibis Barcelona Circuit Montmelo-Granollers hotel is located at Gate 3 to the Circuit Barcelona Catalunya, north Barcelona, first Ibis from AP-7 driving to Barcelona from France. By the Catalunya racing track, Gate 3, and very close to La Roca Village Shopping Center. The hotel has 100 air-conditioned rooms, High Speed free Wifi, and 24 hour Reception. Restaurant for breakfast and Dinner, and a renovated Terrace, 24 hour Bar and Parking at your disposal. Pets accepted. ... more less
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