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“Unsafe, due to violent staff on hand (not kidding)”

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Ibis Barcelona Montmelo-Granollers
Ranked #2 of 9 Hotels in Granollers
GreenLeadersBronze level
Reviewed 22 January 2017

All seemed to bode well until our day of check out. For the price, greatly reduced due to repairs being done, we felt we had struck gold in terms of a clean, well-kempt hotel within easy driving distance to Barcelona.

we should have taken note of the portent when, a few days into the stay, one of the maids knocked on our door and then entered the room, ignoring the "do not disturb" sign clearly posted.

When confronted, she argued rather than apologized, going on to knock on the next door which, like ours, had their sign up as well.

We thought it was an isolated incident.

Not so.

Evidently this property, for God knows what reason, subcontracts their cleaning services to some company who jobs out ill-mannered, violent tempered harpies.

On our way to check out today, wheeling easily 150 kg of baggage, I asked if the maids would move their cleaning carts so we could get by.

5 minutes of argument followed by, eventually, a solution.

During the ensuing interchange, one of these maids, Aissa, attempted to pick a fight with my wife, complete with sticking her finger into my wife's chest more than once. This activity was followed by her seeing my mother in law filmng the behavior with her phone, screaming "no pictures", and running full speed down the hall to confront and assail.

I ran after her, as did my wife, got in the way of everything, and put my wife and her mother in the elevator while I waited with the bags.

Aissa and one of her colleagues (there were three total) RAN, didn't walk, down the steps to evidently head off at the pass my wife and mother in law.

While I was on my way down in the elevator, these two gems of human beings were downstairs screaming at my family, physically pushing, and had to be called off by the desk manager Alberto (this young man is a saving grace, despite only 5 or 6 days on the job; and deserves better than to work at such a place where this behavior is sanctioned).

Everything written here is actual, and not hyperbolic. The details herein are, in fact abridged. The point is made, though, hopefully.

This place is simply not physically safe, and people who want to stay in an afforadable hotel must force themselves to look elsewhere for their own sake.

If we lived in the area, I would have involved the police (and may still, depending on the awaited response of upper management).

One of the managers with whom I spoke on the phone displayed a disgusting indifference to what was described.

This is an attitude we found prolific in this part of Spain, in the stead of conscience and accountability.

But in this case, our physical safety was, in every real sense, threatened by the behavior at this hotel.

STAY AWAY

Room Tip: Not one word of my review is falsehood, or joke. Stay away
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  • Stayed: January 2017, travelled with family
    • Value
    • Rooms
    • Service
3  Thank 228march
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL IBIS BARC... G, Director de Recepción at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 25 January 2017

Good evening Mr.,

First of all we apologize for what you notified us of what occurred and we appreciate the time you have taken to inform us.

It’s a well-known fact that Ibis facilities do not offer the porter service you demanded to the housekeeping cleaner.
The housekeeper informed you about this point, any other request should be addressed to reception, as their main duty is cleaning, not portering.
For your next visit, if you would like extra service you need to contact the front desk team;

In this particular case instead, you took your personal phone and started to record the housekeepers while working:
The Spanish Law is really strict on privacy at this point.

So as you surely will understand, they felt threatening because that.

They didn´t react properly, and we apologize from their reaction, so we refunded you the total invoice for the inconvenience.

We appreciate your sharing your concerns

Regards

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13 - 17 of 327 reviews

Reviewed 8 November 2016

We stay here whenever we travel to Mojacar as the facilities for dogs are very good with large enclosed field opposite the hotel. The one drawback previously has been that the food has been dire. I suppose when one is that close, you are going to have heem from Barcelona style service!
No longer! The steaks are medium rare and juicy, no longer substitute for shoe leather and the selection (although still short of a full menu) is at least enjoyable now.
Pleased to be able to make a more favourable review and will continue to stay here - as long as the new cook stays!
Obviously avoid Circuit de Catalunya race days if simply travelling through, but the petrol heads are a very friendly bunch anyway.

  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank KevReg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 30 January 2017

Dear Sir, Madam,

Thank you for sharing your experience during your stay at the Hotel ibis. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope your next visit will be, at least, as pleasant as this one.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016

We have stayed in this hotel many times, the reason is we are travelling to SE Spain and it suits our requirements. The rooms are tiny and parking limited, they do have secure underground parking but I wouldn't recommend it unless you have a mini!! Breakfast has been cut to the minimum but is ok. Our room smelt of cigarettes, we didn't complain this time, as it was literally a overnight stay and this particular hotel suits our needs in a longer journey.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL IBIS BARC... G, Equipo de Recepción at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 4 November 2016

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2016

There was so much about this hotel that was good. The room was clean and well equipped, the parking was safe, the location was excellent just near the motorway and quiet. All the staff we met were nice....hassled but nice.
However, we arrived at ten past eight in the evening and found the one receptionist had a major problem with two people claiming to have a booking, but no documentation to back up their booking. The receptionist was super tolerant and helpful with the two guests and they were very insistent. The hotel was full, I think or at least he couldn't give them what they wanted in terms of rooms. We waited patiently despite having had a long journey and we just wanted a quick shower and something to eat.
When it was our turn, we produced the confirmation of the booking and were quickly booked in. We asked for a restaurant reservation and were told that due to staff shortage there was availability at 8.30. Sadly he realised it was now 8.35 so we missed that slot! And the only other was 10.30 pm. There was no way we would be awake at that time. We realised there was only one person working in the restaurant, cooking and serving, and therefore it could well have been eleven thirty before we ate.
Having waited twenty five minutes at reception, we did think that perhaps there could have been a little bit of wiggle room with the 8.30 reservation time, but no.
There was also no viable suggestions about eating elsewhere. To suggest we go to Barcelona just wasn't a good enough proposition! We really didn't want to manoeuvre the car from its very tight parking place ( and possibly lose the space) and go off looking for food. We didn't have the energy or inclination to be as difficult as the previous guests at reception, so wandered off to our room, had a shower and went to the hotel next door. This didn't have a restaurant but they very kindly ordered some pizzas for us from a takeaway and we watched the Barcelona v Celtic match on their TV, drinking a beer from their bar. It wasn't the delicious dinner we had been anticipating but it was OK and they were very hospitable.
I know staff problems are very stressful for hotels and restaurants, but surely they could have called on staff to come and cover shortage when the hotel was full. It just felt like weak management. This view was compounded at breakfast next day. The food was OK, not startling, but the hot plate that was warming the milk was absolutely filthy..it can't have been cleaned for months or years.I don't notice slight grime but this was awful.
Such a shame.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank belette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 20 September 2016

Dear Sir, Madam,

Thank you for taking the time to tell us about your experience at the our Hotel ibis Montmelmo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2016

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ian M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Didier H, Responsable relations clients at Ibis Barcelona Montmelo-Granollers, responded to this reviewResponded 20 September 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ibis Barcelona Montmelo-Granollers

Address: C. Can Gordi 1 Cami Can Catala | Poligono Industrial Granollers, 08400, Granollers, Spain
Region: Spain > Catalonia > Province of Barcelona > Granollers
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Granollers
Price Range: $70 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Barcelona Montmelo-Granollers 2*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Barcelona Circuit Montmelo-Granollers hotel is located at Gate 3 to the Circuit Barcelona Catalunya, north Barcelona, first Ibis from AP-7 driving to Barcelona from France. By the Catalunya racing track, Gate 3, and very close to La Roca Village Shopping Center. The hotel has 100 air-conditioned rooms, High Speed free Wifi, and 24 hour Reception. Restaurant for breakfast and Dinner, and a renovated Terrace, 24 hour Bar and Parking at your disposal. Pets accepted. ... more   less 
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