We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointment ”

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Spello
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Terme Francescane Village
Ranked #3 of 10 Hotels in Spello
Certificate of Excellence
Reviewed 31 October 2016 via mobile

I want to start by saying that I strongly recommend people not to confuse this place with a chic/modern spa or a wellness centre. It isn't a hip, cool place where a lot of young people go that has the relaxing spa music, the multicoloured LED lights, or the scent of eucalyptus like most spas these days have. We arrived at the property on a Monday morning and thought the outdoor area looked nice and reasonably well-kept. We walked around the front of the property looking for the door to the reception area but had no idea what way we had to go - left, right, up, down.. there was absolutely zero signage telling us the direction of the reception. Finally, we walked around to the back of the building and walked in the door to a very unpleasant and pungent smell of sulphur and a loud suction noise coming from the room beside the reception. The first thing I really noticed was the lack of youth in the clients and the building itself. As we were shown to the changing rooms I started trying to think of an exit strategy. Women wearing butcher's aprons and rubber rain boots were tracking mud through the hallways and the unbelievably high temperature of the corridor made me anxious. I got into my bathing suit and met my husband outside in the hallway that had extremely low ceilings and muddy floors. I started panicking because I thought I was going to a relaxing spa and not heaven's waiting room for elderly people with health problems. My husband and I are in our late 20's and this is not what we were expecting and not what was advertised. We went into the jacuzzi area and decided to hang out there for awhile. I looked around at the old, dated, and unsanitary conditions of the structure and immediately regretted the decision booking this place. They have these tacky, dusty, gross fake plants and inside the pools there were pieces of paper floating in the luke-warm water... one of the pools that had the thermal water in it even had a cob web hanging above it and duct tape on the railing. The minor details have been completely ignored for years and they've made no effort trying to make this a nice place. I wanna say that the staff was fantastic and helpful, and the women who apply the mud therapy are very funny and nice so the staff has nothing to do with the problems. This place is not relaxing at all unless you go outside away from the chaos of the inside building. The only good part of this experience was the turkish bath and sauna because there was nobody in them and we had them all to ourselves. Last year when we went to Tuscany we stayed at a spa from 10:30am until 19:00... but at the terme francescane village we stayed a total of 2 hours and wanted to get the hell out of there. We ate our lunch that we paid for and it was good enough, but I was so disappointed I started crying in the middle of the meal because I needed a relaxing day and I didn't get it... complete disappointment and the photos are deceiving. I have also seen that the owner likes to attack all the people who leave negative reviews on trip advisor instead of being gracious and trying to accommodate them or make it up to them.

This is a medical centre for old people or people who have disabilities - it is not a trendy place at all. Maybe in the end it is our fault for thinking it was a spa but in the very least they could up their hygiene standards and put some money back into the building. If they continue like this, with the nose-diving economy, they may end up having to close their doors. They're lucky they get a portion of government subsidization or else they'd surely be closed by now. If I could sum up the experience with one word it would be 'gross'.

Stayed: October 2016, travelled as a couple
1  Thank Jessie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LinoUmbria, Proprietario at Terme Francescane Village, responded to this reviewResponded 7 November 2016

The reviewer not only described our structure in a mendacious way but the worst thing is that she was really indelicate towards our clients defining them as lacking of youth. Our thermal bath welcomes both young people and the elderly one with health problems. It’s really for the benefits of our sulfhurous thermal waters that many pains can be relieved and many deseases can be treated!
I could only reply to the reviewer that if she wanted to find only 20 years old guys it would have been better to choose another place….this is not the right one fortunately!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (233)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 233 reviews

Reviewed 6 days ago via mobile
Google Translation

Stayed: December 2017, travelled as a couple
Thank marco n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, travelled as a couple
Thank Rosalba R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago
Google Translation

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank Lorenzo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile
Google Translation

Stayed: October 2017, travelled as a couple
1  Thank Felice V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Spello
7.2 km away
Nun Assisi Relais & Spa Museum
4.1 km away
La Bastiglia
La Bastiglia
#1 of 10 in Spello
536 reviews
14 km away
Borgobrufa SPA Resort
Borgobrufa SPA Resort
#1 of 3 in Torgiano
1,745 reviews
Show Prices
Show Prices
Show Prices
4.3 km away
Palazzo Bocci
Palazzo Bocci
#5 of 10 in Spello
225 reviews
6.2 km away
Hotel La Terrazza & SPA
4.2 km away
Hotel Il Cacciatore
Hotel Il Cacciatore
#4 of 10 in Spello
118 reviews
Show Prices
Show Prices
Show Prices

Been to Terme Francescane Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Terme Francescane Village

Address: Via delle Acque, 06038 Spello, Italy
Region: Italy > Umbria > Province of Perugia > Spello
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #3 of 10 Hotels in Spello
Number of rooms: 7

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing