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All reviews pool bar la gomera hot tub elton john fabulous location rooms are modern sea view los gigantes cliffs half board natural swimming pool rock pools all inclusive option complimentary toiletries highly recommend this hotel quality hotel higher floor nightly entertainment
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Reviewed 23 November 2021 via mobile

I would give this a 4.5 out of 5. It’s in the most beautiful location. The photos are incredible but nothing compared to being here. Really stunning. The food absolutely brilliant. I mean they really have a big selection and it’s really good quality. The whole place is spotlessly clean and the staff are very very good. There is plenty sun loungers and space for everyone. Supermarkets, pubs, shops close by. The only reason I have not given this 5 out of 5 is our room. Our room is a junior suite and it’s right at the far south end of the complex next to a very noisy cocktail bar. Okay the noise stopped at midnight but it was too late and a tad too noisy for me. The rest of the resort (actually 95%) of it away from this side of the complex is completely quiet.

Room tip: Ask for a quiet room at the north end of complex
Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank Inspiration706758
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 November 2021 via mobile

Superb views. So impressed with the incredibly hard working welcoming and professional staff. Room was lovely with huge comfy bed. Great and wine for an all inclusive. Arrived back on Thursday and have just booked for 2022. Thank you

Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank R6289ZMdeniseh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 November 2021

Having just completed nearly twenty visits to this hotel, we found it superb as always. Immaculately clean, with very helpful and friendly staff. Everything is very COVID compliant and it has the facility to print out the required UK return forms. This hotel is in a superb location with breathtaking views across the sea and to Los Gigantes. We will certainly be back next year as usual.

Date of stay: November 2021
    • Value
    • Location
    • Service
Thank C3C4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel- cmanager, Owner at Barcelo Santiago, responded to this reviewResponded 22 November 2021

Dear Guest,

First of all, let us thank you for continuing to place your trust in Barceló Santiago year after year. Thank you for this kind review following your stay.

We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.

We look forward to welcoming you back in the future.

Kind regards,


Guest Experience Manager
Barceló Santiago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2021

This was our second visit to the Barcelo, and the hotel was just as lovely as we remembered. There really were no negative points to our holiday other than having to go home. Our room was kept spotless clean and had a lovely view over the cliffs at Los Gigantes. The food was excellent, there was always plenty of choice at breakfast and dinner. Since our last visit the outside dining area had been extended, and it was lovely to eat all our meals outside. We found the pool bar snacks and the drinks to be reasonably priced, the Rose went particularly down well. The pool and sun terraces are what really sells this hotel, with views over to La Gomera. There were plenty of sun beds, again everywhere was kept spotlessly clean. All of the staff from the cleaners to the waiting staff in the restaurant should be commended for their hard work, everyone was so polite and nothing was too much trouble. It was my birthday while we were there and the hotel left cake and cava in the room for us, this was a lovely touch. The local area has plenty of bars and restaurants and local shops. Enjoyed watching a live band in Route 66 one evening. I can’t recommended this hotel enough. Thank you for making our holiday so special.

Date of stay: November 2021
    • Sleep Quality
    • Rooms
    • Service
4  Thank Helena G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 November 2021

We have returned a week ago from a 9 night stay at this hotel. Our holiday did not get off to a good start. Arrived early evening(after a good one hour trip from the airport) just in time to unpack, freshen up and have a drink before dinner.
We were not allocated the room we should have had according to our booking. Reception told us the hotel was fully booked and nothing would be available until tomorrow or the next day. . .
The next morning, asked about another room. Still nothing! Asked to see the manager. The assistant manager came to see me ( lovely girl called Barbara) full of apologies and told me they had a room and would I like to see it. It was fine, on the second floor. . . we were on the fifth which was perhaps a better location. The room was lovely, with a side sea view and on a level with the promenade just as we expected from our booking.
The hotel was spotlessly clean with plenty of hand sanitisers. Restaurant staff ensured everyone wore masks at meal times, in a nice way ; ) The food was quite good, but not up to the standard we have had in other Barcelo hotels. The beef was tough, the chicken tasteless and the fish disappointing, however we didn't starve;) A cheese and biscuits area at dinner would have been nice. The restaurant staff were all lovely, polite and friendly and there was no problem getting our wine AI "topped-up".
The pool areas had plenty of space and plenty of sun loungers available.
The weather was very warm for the beginning November, but it was starting to get cooler in the evening.
Los Gigantes is a lovely place with lovely walks, although a bit hilly.
A big thank you to all the hard working staff, housekeeping, restaurant, bars (Eric and Moises in the pool bar). Just one thing, I ordered a mojito in the lobby bar, it was a funny colour and not made with white rum(honey rum, maybe?). . . not very nice, couldn't drink it, and extra 3E.. . . Thank you to reception for printing out our PLFs.
Once again, thank you BARBARA for finding us an acceptable room. :)..

Room tip: Rooms on the front of the hotel might be a bit noisy
Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank Barbara M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel- cmanager, Owner at Barcelo Santiago, responded to this reviewResponded 17 November 2021

Dear Barbara,

Thank you for this review of your recent stay.

It is rewarding to know that you appreciated the high standards and professional service which we strive to uphold. Your kind comments will motivate the entire team to continue pursuing excellence in all that we do.
We are very sorry that you were not entirely satisfied with your experience as we work hard to deliver exceptional service and take our responsibility to ensure that all guests have an enjoyable and stay with us seriously. Rest assured we will be addressing the concerns you mention with our team and extend our sincere apologies for the inconvenience you experienced.

We hope to welcome you back the next time you visit Tenerife.
Best regards,


Guest Experience Manager
Barceló Santiago

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