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“Fantastic find” 4 of 5 bubbles
Review of Best Western Forest Hills Hotel

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Best Western Forest Hills Hotel
Ranked #1 of 3 Hotels in Frodsham
Certificate of Excellence
maidstone, uk
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic find”
4 of 5 bubbles Reviewed 6 February 2012

Booked this Saturday morning for the same night, we just fancied a treat and quick break away for one night. All the staff here were so friendly and helpful and nothing was too much trouble. The restaurant manager delivered a service that is not often found anywhere.

The room was great, shower and bathroom lovely and the gym and spa facilities top notch.

We ate in the restaurant for dinner and breakfast and enjoyed everything and we will definitely return. Thank you for a great night away.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sunandstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 8 February 2012
Dear Sunandstuff

Thank you posting your comments on Tripadvisor.

I'm delighted to read that enjoyed your quick break away here at the Best Western Forest Hills.
I will pass on your kind comments to the team and especially the Restaurant Manager.

We look forward to welcoming you back very soon.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

704 reviews from our community

Traveller rating
    320
    237
    92
    35
    20
See reviews for
192
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97
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Chester, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 5 February 2012

I would like to start by saying I have stayed at this hotel on many occasions, usually attending a function, and had a lovely stay, unfortunately this time it was beyond awful! I did express my dissatisfaction with reception, at the function, on the guest questionnaire and I left my mobile number for the General Manager to phone me, I'm still waiting!!
We checked in at reception with a frosty greeting, they're usually so friendly but not a smile to be had.
Next we had lunch in the bar, my friend had a baked potato which was cold, this was sent back, it had the tuna scraped off and put in the microwave for a warm up and the tuna put back on, not a great start but not too serious.
Next we were off to the pool, the changing room was grubby, dirty underwear dotted about and just generally needed a mop. The Jacuzzi was out of order which was disappointing but likely not the fault of the hotel, back to the changing room - still grubby and the same mislaid underwear present.
The rooms were nice but no tea bags or milk in mine, reception gave us some more so that was sorted, my friends room 217 had a nasty crack in the sink, otherwise clean and pleasant though.
Next off to the function which was Chinese New Year. The food was the worst I have ever tasted, we literally couldn't eat it, it was horrible. We told the waitress and did get a free round of drinks but we were starving. No matter how hungry you were though you really couldn't have eaten this, it really was awful. Disco was good and we had a good bop but what a disappointment.
Breakfast next morning, nice food this time but had to wait nearly 10 minutes for the eggs to come out, one of the staff went in the kitchen in the end and brought a few out on a plate for the people who were queuing.
The manager was unavailable when we left so I left my guest questionnaire, wrote my number on the back and asked the receptionist (a different one who was very pleasant) to get him to ring me, I'm still waiting.
I'm hoping this was a blip for the hotel, not sure what went wrong but as the manager hasn't bothered to contact me I can only give a poor review. I did email the hotel last week for an explanation of what went wrong so I could give some kind of reason in the review but still no word. I'm sad really as we have had some good times at the hotel but I don't know if this was just a bad weekend for them or the start of a slide in service.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Coathanger81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 8 February 2012
Dear Coathanger81

Thank you for posting your comments on TripAdvisor concering your recent stay with us.
I'm delighted that we have been able to have a chat over the telephone concerning your issues and that we have been able to rectify your concerns and disappointment.
Without guest feed back it would be impossible to improve our facilities and service which we are striving to do.

Thank you again for your feed back and time in allowing me to deal with your concerns.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

We had a girly day away stayed over and had our dinner in the restaurant, the following day we had spa treatments and full use of the leisure facilities.

It was fab,the staff where very helpful, and the creme brulee was to die for

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Dawnie2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 8 February 2012
Dear Dawnie2502

Thankyou your posting your recent comments on Trip advisor.
I'm delighted to read that your girly day and night away was fab and you enjoyed all the facilities the Best Western Forest Hills Hotel has to offer. I will pass on your kind comments to all the team.
We look forward to welcoming you back in the not to distant future for another peaceful break.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lisaleeds
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 January 2012

My family stayed at this hotel in December for a mid week break and I thought it was excellent. The staff are very friendly and make you feel so welcome, the hotel is immaculate, the facilities are ideal if you are looking for a break during winter as they have a sauna, steam room, gym, pool, jacuzzi and spa facilities.

We ate dinner in the restaurant and the food was excellent as was the breakfast. I would highly recommend this hotel to family and friends.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank lisaleeds85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 8 February 2012
Dear lisaleeds85

Many thanks for posting your recent review on Tripadvisor. We are delighted that you and your family enjoyed your mid week break with us here at the Best Western Forest Hills Hotel.
I will take pleasure in passing on your kind comments to all the team here and look forward to welcoming you back in the not to distant future.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

stayed for New Years Eve, the hotel and surroundings were lovely.

You could not fault the room and the staff, nothing was too much trouble. It was so nice to be served by staff who were friendly and efficient, the bar staff and waiting staff in the restaurant in particular.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank maria c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 17 January 2012
Dear Maria c
Many thanks for your kind comments on Trip Advisor.
We are delighted that you enjoyed the New Year Festivities here at the Best Western Forest Hills Hotel.
If you would like to attend any of our up and coming events or dinner dances dont hesitate to contact the young ladies in our conference office and they will be more than happy to put your details on our mailing list.
I will take great pleasure in passing your kind comments onto the team here
Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Forest Hills Hotel

Property: Best Western Forest Hills Hotel
Address: Overton Hill, Frodsham WA6 6HH, England
Region: United Kingdom > England > Cheshire > Frodsham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frodsham
Price range (per night): $98 - $201
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 
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