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“A Great Stay”
Review of The Sarann

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The Sarann
Ranked #31 of 104 Hotels in Chaweng
Reviewed 17 September 2017

On our first night, we stayed at the Sea Front Pool Villa. The view towards the seas was fantastic. The quietness, ambience and atmosphere was truly romantic.
The Villa is very big with a separate lounge area.

We continued to stay the next 2 nights at the Jacuzzi villa. The villa is huge and clean. The jacuzzi and the big round bath works well. However, the hot water shower was erratic. The bed was comfortable but squeaky.

We feedback to the Reception about mosquitos and were promptly provided with insecticides spray and electric mosquito repellent. The overall stay for the 3 nights at Sarann was great.

We had a body scrub and massage at the Sarann Spa. It was a rejuvenating experience under the skilful hands of the masseuses.

There is a small travel agency opposite the main reception. Free travel brochures/pamphlets and tour options are available. A trip for a Taxi to main Central shopping area is 300bahts. Do remember to bring along the hotel address card to show the Taxi driver for your trip back to the resort.

Service Standards:

We were very delighted about the service standards of the staff. Both the Reception and Restaurant employees were very friendly and helpful.

Room Tip: The deluxe rooms are near to the road and can be noisy at times.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank 277ivank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSarann, ผู้จัดการฝ่ายต้อนรับลูกค้า at The Sarann, responded to this reviewResponded 18 September 2017

Dear 277vank,

Greetings from The Sarann!!

Thank you for taking time for such a fabulous Tripadvisor review.
We are thrilled to read that you had such an amazing time for your stay in our resort, enjoyed our service and our facilities! It is encouraging to read your positive words about our team and rest assured that we will pass the message to our dedicated staffs. Thank you for such a boost. This feedback will lead us to keep up the good work.

We will keep continue to provide our high standard and friendly services to ensure your enjoyable stay with The Sarann next time :)

We will raise the issue about your comments to our management and will try our best to improve ourselves.

Once again thank you for the great review and we look forward to welcoming you back for stay with us again!

With Warmest Regards,
The Sarann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 510 reviews

Reviewed 16 September 2017

From the moment we were picked up at the airport by Aek, we knew we were going to have a great week. He is a great representative of the Sarann. All week he met us with a big smile and friendly greeting. In fact, all the staff are an asset to the resort. The private pool villas are worth the extra cost if your budget will allow. The extra space makes for a more comfortable stay and the private pool with unobstructed views is worth the extra money. The resort even provides extra bottles of water for cleaning your teeth which is a nice touch. The Wifi worked really well all week no matter what time of day. Breakfast was good, egg station, buffet, cerials, bread, pastries, yoghurt and fresh fruits. The lunch and dinner menus were also good with a selection of western and asian meals. The meals were a little on the pricy side especially when compared to other restaurants in the area. One thing that let the resort down was the general condition of the villa. It was overdue for renovation, especially the wood on the deck. It was very weathered and a lot of paint was peeling or blistering on the walls. All in all it didn't stop us enjoying our stay but it certainly detracts from what was a nice resort.

Room Tip: Pool Villa for extra room and view
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  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSarann, ผู้จัดการฝ่ายต้อนรับลูกค้า at The Sarann, responded to this reviewResponded 18 September 2017

Dear Simon D,

Greetings from The Sarann!!

Thank you for taking time for such a fabulous Tripadvisor review.
We are thrilled to read that you had such an amazing time for your stay in our resort, enjoyed our service and our facilities! It is encouraging to read your positive words about our team and rest assured that we will pass the message to our dedicated staffs. Thank you for such a boost. This feedback will lead us to keep up the good work.

We will keep continue to provide our high standard and friendly services to ensure your enjoyable stay with The Sarann next time :)

We will raise the issue about your comments to our management and will try our best to improve ourselves.

Once again thank you for the great review and we look forward to welcoming you back for stay with us again!

With Warmest Regards,
The Sarann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile

It's ok but it's far from amazing. The resort looks tired and is in dire need of maintenance.

The positives
We stayed in a pool villa room. It was spacious with a good sized bathroom, separate lounge area and bedroom. The views from the pool and the bedroom are excellent.

The negatives
The paint is blistering and peeling off the walls.
The deck has weathered so much some of the boards are lose and warped.
The shower is either hot or cold....warm is very hard to achieve.
The plumbing is questionable as we had to get the toilet fixed 3 times during our stay. There was no follow up from management to make sure this issue had been resolved.

Other things to know
This resort is located very close to the ring road. If you are in one of the rooms at the back of the property (closest to the road), the reception, spa or the dining area you are going to get traffic noise. So if you are wanting the long, lazy, quiet breakfast, you will not get this.

The lady who books tours around the island is a 3rd party and not a hotel employee. You cannot charge trips to your room and there are no credit card facilities when booking trips with her.

This resort could be great but it needs better management.

Stayed: August 2017, travelled as a couple
Thank Kirstin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSarann, Front Office Manager at The Sarann, responded to this reviewResponded 29 August 2017

First and foremost I want to sincerely apologize for the lack of response on our part and thank you so much for taking the time to share your feedback with us. I have shared your comments with our management team and we will be using this feedback to prevent a repeat of these problems.

We do hope that you will give us another opportunity to WOW you during a future stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

Great stay in the Sarann's Jacuzzi Villa. Unlike some others, our Jacuzzi worked perfectly and had hot water. Very spacious and luxurious room. Cleaning ok. Poolside cocktails really great. Breakfast is really abundant and delicious.
We only had a small disadventure when checking out. A young receptionist (the slim one, not the chubby one, who was really nice to us) accused us of stealing the towels from the room (which we obviously did not). After our protests, he told us to open our suitcases in front of him and all the others present. At that point I got very angry and I refused to do so and paid the cost of the towels (about 300 Bath). Really an unpleasant moment that partially ruined our stay.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank LaBarbabietola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSarann, Front Office Manager at The Sarann, responded to this reviewResponded 28 August 2017

We appreciate the feedback, and we're disappointed your time with us was less than ideal. It's unfortunate you had such challenges with one of our staff upon departure and that our service failed to exceed your expectations. We'll be sure to address your concerns with the appropriate members of our team moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

After leaving the disgusting Aloha resort (lol) resort after 1 night we managed to secure 4 nights at The Sarann.
What a fantastic hotel. I can't fault it in anyway. Staff are so pleasant and when you request something it is fine in a flash.
The buffet breakfast was amazing with the chef individually prepared eggs anyway you desire and freshly cooked crispy bacon.
I will definitely stay there again

Stayed: July 2017, travelled with family
Thank gleneebomber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSarann, Front Office Manager at The Sarann, responded to this reviewResponded 22 August 2017

Dear Gleneebomber,

Greetings from The Sarann!!

Thank you for taking time for such a fabulous Tripadvisor review.
We are thrilled to read that you had such an amazing time for your stay in our resort, enjoyed our service and our facilities! It is encouraging to read your positive words about our team and rest assured that we will pass the message to our dedicated staffs. Thank you for such a boost. This feedback will lead us to keep up the good work.

We will keep continue to provide our high standard and friendly services to ensure your enjoyable stay with The Sarann next time :)

We will raise the issue about your comments to our management and will try our best to improve ourselves.

Once again thank you for the great review and we look forward to welcoming you back for stay with us again!

With Warmest Regards,
The Sarann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sarann

Address: 95-96 Moo 3, Chaweng Noi Beach, Tambol Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Spa Hotel in Chaweng
#21 Luxury Hotel in Chaweng
#26 On the Beach Hotel in Chaweng
Price Range: $110 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sarann 4.5*
Number of rooms: 49
Official Description (provided by the hotel):
The Sarann, Koh Samui is a sublime blend of luxury and nature where is located on the tip of the beautiful and serene Chaweng Noi Beach, just 20 minutes from Samui Int'l Airport. The short drive from the airport is a dazzling introduction to the eclectic spirit of Koh Samui, winding through small villages and passing through a lively emergent quarter, before arriving at the resort's scenic surroundings of a lush tropical forest backdrop. ... more   less 
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Also Known As:
The Sarann Hotel Chaweng
Sarann Hotel Chaweng
The Sarann Ko Samui/Chaweng

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