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mike c
Duxford, United Kingdom

Great Hotel, Fantastic location and lovely staff

4.0 of 5 bubblesReviewed 15 Feb 2022via mobile
A lovely hotel, close to everything.
Room was a good size with a balcony overlooking the street. Food was samey but fine for us.
Covid meant our room wasn't cleaned every day, only upon request which again is fine by us.
Lovely friendly staff who we will look forward to seeing again next year as we are definitely coming back!
Date of stay: February 2022
Trip type: Travelled as a couple
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Hilkka Lehtinen, Other at Break Sokos Hotel Levi, responded to this review
Responded 22 Feb 2022
Huge thank you for your lovely review. Nice to hear that we will see you next year, we wish you all the best!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (525)
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    All reviews the underground car park modern hotel separate buildings breakfast room hotel staff ski room ski resort evening meal spent nights small sauna boiled eggs bucket list fantastic location skiing slopes lapland winter
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    15 - 20 of 525 reviews
    Reviewed 17 January 2022

    We stayed for one week and it was comfortable. Only issue we had was the balcony light outside the room, there was no way to switch it off, it it is always on also during the night. Hotel staff couldn't do anything about it either. The rooms are not cleaned regularly, it needs to be mentioned to the hotel staff every time you need cleaning. Hotel is centrally located, within 10-15mins you can collect your ski equipment and hit the slopes. The staff is welcoming and helpful. Breakfast was satisfactory. However it is very expensive for what you get

    Room tip: Majority of rooms have twin beds, it needs upfront reservation in case you prefer a double bed
    Date of stay: January 2022
      • Sleep Quality
      • Cleanliness
      • Service
    Thank erdoati
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilkka Lehtinen, Other at Break Sokos Hotel Levi, responded to this reviewResponded 27 January 2022

    Thank you for an excellent feedback. We apologize that your stay wasn't as expected. The light outside our hotel, as we already know is very difficult because it was installed during the construction works. We hope to find out a solution for it as quick as possible.
    During the pandemic, we are trying to avoid extra social contacts and we won't be going to the room for the day cleaning if it is not necessary. However, we are happy to do the day cleaning everyday at your request.
    Once more time thank you for your well-rounded feedback. We would like to welcome you to our hotel example in summer or autumn as we should be a little bit cheaper then than during our winter season.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 August 2021

    We used this hotel as a base for excursions to Pallas-Yllästunturi and Kilpisjärvi (Saana), and we were really pleased with the service at reception as well as the restaurant downstairs (the sautéed reindeer was excellent). What was not so great was the lack of air conditioning in the hotel - we asked at the reception and apparently even though it's quite recently built, people visiting in summer hadn't been thought of. Other than that, a very good hotel.

    Room tip: Our room had a sauna with a suprisingly good stove, so especially in winter choosing one would be a really nice touch.
    Date of stay: July 2021
      • Value
      • Cleanliness
      • Service
    1  Thank otp71
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilkka Lehtinen, Other at Break Sokos Hotel Levi, responded to this reviewResponded 10 August 2021

    Dear guest @otp71,

    Thank you for staying with us and kiitos = thanks so much for your kind review!! We are happy to hear that you enjoyed our service and you had a good time with us here in Lapland. Our apologies for the missing cooling a/c, we are hoping to have it installed in the next hotel renovation.

    Hope to see you soon again!

    Best regards,
    Hilkka
    Hotel Manager
    Break Sokos Hotel Levi

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 July 2020 via mobile

    Never expected such a low standards from the Sokos chain.

    To be fare, the reseption staff was nice and helpful. Everything else was a complete disaster.

    Dirty floors in the room. Reported a couple of times, but nothing changed. The housekeeping didn't even do our bed. Every evening we were wondering whether they've already cleaned the room as it looked exactly the same as we left it. Conditioner doesn't work properly and it was very hot in the room. Pillows are extremely bad and uncomfortable.

    Breakfast was very basic and the food was either tasteless or over salted. I asked for a fried egg and they said it wasn't possible. The staff doesn't even greet you.

    Date of stay: July 2020
    Trip type: Travelled with family
    Thank Tanjashch
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hilkka Lehtinen, Other at Break Sokos Hotel Levi, responded to this reviewResponded 1 August 2021

    Thank you for staying at Sokos Hotel Levi and your time to give a feedback. We apologized that your stay didn't went well. We are taking this feedback as important to develop our customer service. It's main thing that our guests have excellent stay here whit us.

    Best regards,
    Tea
    Reception, Break Sokos Hotel Levi

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 January 2020 via mobile

    This hotel is a great place to stay! Centrally locates and so close to the slopes. You can’t go wrong with this place to relax and enjoy Levi. The staff is so welcoming when you check in and helpful. The breakfast is very good.

    Date of stay: January 2020
    Trip type: Travelled with friends
    2  Thank USEuroTraveler1977
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BreakLevi, reception duty manager at Break Sokos Hotel Levi, responded to this reviewResponded 21 January 2020

    Thank you so much for your feedback. It makes us happy to hear that you had a great stay.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 January 2020

    Stayed here for a week whilst skiing. Location is excellent right in the middle of town so well positioned for ski school, ski bus and all restaurants and bars. Hotel rooms are very comfortable with everything needed. Our rooms had own sauna and a balcony where we watched the New Years Eve fireworks. We weren’t in the main building so had to either cross the square outside for breakfast or go through the underground car park. This seemed like a pain on the first day but wasn’t really a problem. Breakfast was excellent with a great selection of food. Housekeeping was a bit hit and miss with dirty cups and glasses left and therefore score reduced to 4 but this is nit picking as the hotel is really very good overall. We didn’t eat in the restaurant so cannot comment. Staff were generally friendly and helpful.

    Room tip: Best views and quiet rooms on top floor.
    Date of stay: December 2019
      • Location
      • Rooms
      • Service
    3  Thank Simon G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BreakLevi, reception duty manager at Break Sokos Hotel Levi, responded to this reviewResponded 21 January 2020

    Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. :)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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