Totally rude restaurant staff, We booked a family of 3 trip to Lapland, upon booking we decided to go for the half board option, when we arrived the receptionist gave us 3x evening meal tickets, she advised us this would give us access to the restaurant, we were advised the evening meal service was from 6pm until 10pm. Our first evening we made our way into the restaurant at 6pm to be greeted by a young girl telling us that they were fully booked! We explained that we had booked and paid for the half board option, we handed over the ticket where another girl who was pleasant told us to go through, even though the other girl kept saying that our ticket didn't give us the access, we eventually sat after the girl checked the ticket with somebody else and told us to go to a table we wondering what we were expected to do as nobody explained anything to us, we came to the conclusion it was help yourself, but we couldnt help but think we were doing something wrong as we were constantly being stared at by the Waitress staff! Another family came in and they appeared to also not no what they had to do, there was a soup container but we were told that was for later guests, my daughter is and extremely fussy eater and what was on offer was not suitable, my husband asked if they did fries, he was abruptly told NO! a simple no would have been suffice. That night I barely ate anything as I felt extremely uncomfortable.
The second night I thought let's try again as it could of been a one off so at 6pm as advised by the receptionist was the best a quietest time to go we made our way to the restaurant, we were greeted by a different Waitress, this one was even ruder and so abrupt, she told us they they were fully booked, we again explained we had paid for this option, we told her we had booked through Tui, at that point she kept saying tui Spain, we said no tui England, she then frogged marched us to the reception were she then questioned the receptionist, we explained to the receptionist that we had booked half board option, she checked the computer confirmed we had at that point the Waitress lady then started saying you should have told me you have a voucher!! Then proceeded to say you can't come in yet you can come in at 630pm! Nobody was in the restaurant and why 630pm when it opened at 6pm! Well we came back at 630pm we handed over the ticket which she snatched it of us and examined it, we went to a table again and just got on with it but again had a few stares again along the way! The 3rd night I couldn't face going to the restaurant again and decided to eat else where as I couldnt be made to feel like that again, we paid full price for a half board option but was made to feel like we were being given something free and something we weren't allowed, I have never felt so dermined in the whole of my traveling life!
The reception staff were friendly, the cleaners were lovely but the restaurant staff are a disgrace!! I wouldn't ever return nor would I recommend this hotel due to the vile way we were treated in a place we a paid the FULL amount for meals

Break Sokos Hotel Levi has clean rooms with big TV, very friendly staff, and the breakfast was OK.
Suitable for families with children, couples, and business groups.
I didn't find anything to complain about.

While they advertise that most of the superior twin rooms have a balcony, ours unfortunately didn’t. Then there is a sitting area with just one chair. Not very cozy. Shower Gel and Shampoo where almost empty. The sauna is the basic electric type – no nice stones, like most newer ones.
That said, staff was very kind and friendly. And the breakfast was very tasty with a huge selection of food. Sidenote: You can park for free outside – if the weather is nice, no need to pay the EUR 15 per night for their underground car park.