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Reviewed 27 December 2018

There was a mistake with our booking, Polar Travels had booked two apartments at Polar Star Apartments instead of the one we booked, Polar Travels took no responsibility and refused to repay the price that had been paid for the other apartment. The quality of the apartments was horrific and in no way in line with the high price that was charged, for example, the Polar Star Apartments are located on the backyard of the super market chain store in Levi. There were foodstains on the walls, the cupboards, big stains on the sofas, wholes in the roof and in the walls. Lots of disgusting hairs and dirt in the beds. The owner of Polar Star Travel was extremely unhelpful, and refused to do anything about the mis-communication that apparently is completely misleading on purpose to lure customers to make a booking, after which the unusual cancellation terms doesn't allow the customer to cancel the booking. Our Christmas holiday was ruined. For anyone who is interested in experiencing the beautiful Lapland, we recommend to rent a cottage from other agents or to use the hotel chains, that have normal cancellation terms and that are happy to have repeating customers, and thus interested to give customer service. As Finnish citizens, we hope that no tourists will be ripped off the way we were, we think there are much better alternatives available in Levi.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LaplandNature
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2021 via mobile
Google Translation

Date of stay: August 2021
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 February 2020 via mobile
Google Translation

Date of stay: February 2020
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.