Like many people these days I did not make my booking for this hotel through their own web site, I made my booking through Hotels.com.
It's possible that if I had made the booking through the hotel site I might have been forewarned that the spa facility was not open on the day we were staying. Given that we were on a brief tour in Lapland and only staying overnight here it was particularly frustrating to have driven from semi to arrive in time to enjoy an afternoon in the spa - Nope.
Having arrived we then had to wait 15 minutes while the receptionist dealt with two customers ahead of us. When you have a reservation and just want to check in it's quite frustrating standing in reception while the receptionist explains to people who have not booked a room what their options are, the prices etc etc. No sign of any other staff etc.
The excuse that spa was closed on certain days because of Covid sounded particularly ridiculous - I presume I was charged less because the spa was closed??
Our suite was very nice and no complaints there other than the very few capsules of coffee provided with the machine in the room.
Other guests having a karaoke session in their room didn't improve things....More
- Free Wifi
- Free parking