The hotel was just opened after corona virus break. It was not fully open, because reception and restaurant were still closed. So service was almost zero. We picked up keys from the key box with a code. The room was very spacey, new and stylish. It has a quite large balcony. Bed was very wide and great to sleep. Because there was only handful of other guests and the whole Levi town was almost empty, we could enjoy peace and quiet time. Breakfast was poor for the price and level of the place : a bag of porridge, a dry sandwich in plastic bag, a small youghurt, a snack bar, a banana and a small bottle of juice. The room has Cupsolo coffee maker but there was not enough sugar and creamers for two nights we booked. We called the number that was given for us in the check in. We called several times and send a message before anyone answered. The lady didn't introduce herself and sounded quite rude. However she bought us more sugar, creamers and coffee in few hours.

We booked (and this review is based on) a Junior Suite which was incredible & the pictures simply do not do it credit. The hotel is made up of of many blocks and the location of these rooms meant that we could actually (with skating and pole assistance towards the end) ski back to the side of the building. Took us less than 5 minutes to walk (flat and easy walk) to the zero point lifts. Also literally less than 5 minutes to the town and supermarket and 10 to the lake to view the Northern lights if you’re lucky enough.

The room had separate bedroom and sitting rooms, a sauna and a huge drying cabinet which meant we were covered for everything we needed. It was very well stocked with a Nespresso machine, coffee, tea, shower gel, body lotion etc and had a fridge, kettle, hairdryer, safe, ironing set! 2 TVs and more. We could not of wanted any more.

Importantly the bed and pillows were incredibly comfortable and there was no external noise, so uninterrupted sleep was enjoyed every night.

The meals were in the main building and were all of a very good quality, hot and tasty. Selection was limited but this made it better for us, as we ate things we normally wouldn’t and thoroughly enjoyed it - Reindeer stew as an example.

We had pizza for lunch a couple of days and it was superb.

When we return to Levi we will book exactly the same again without question.

Only negative for us was the spa, which while very impressive was extremely cold in both the air and water temperature, so we did only one short visit, which was a shame.