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All reviews pizza restaurant northern lights bunk beds drying cupboard zero point standard family room outdoor pool frozen lake burger king buffet style breakfast and dinner half board freezing cold the main hotel small kitchenette separate toilet coffee machine
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Reviewed 4 January 2022

The hotel staff are very friendly and welcoming. The accommodation is spread out in several blocks, all within 5 minute walk of the main hotel where the restaurants and spa/pool are located.

We had a family room, whihc was ideal. there was a double/twin beds, a kitchenette, TV, bathroom, cloakroom area and a separate bedroom for kids with a bunk bed. In the bathroom there's an large drying cupboard, to dry your ski/thermal clothes everyday.

The buffet restaurant is in the main hotel, the range and quality of food on offer is very good. we were half board, so we ate our breakfast and dinner there most days. The staff were very helpful and always there to get anything that you need.

The pools are amazing, the best in any hotel I've ever stayed in. There's such a large variety from a normal swimming pool for lengths, a young kids/babies pool area, a slide for all ages, a pool with jets above and below the water, a circular pool for fitness circuits, a hot pool to relax in, 2 hot tubs, a few cold pols for the hot/cold treatments and an outside pool that you get to by swimming from indoors to outside then get in the outside jacuzzi, cold but worth doing for the experience.

The hotel is located a 10 minute walk to town where there's a supermarket, shops and plenty of restaurants, the ski centre, Zero Point, is a 10 minute walk.

We skied every day & also went on quite few excursions organised by our tour operator, Inghams. These can be booked locally but we did this all in advance.

Date of stay: December 2021
1  Thank gonkie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 December 2021 via mobile

Reviewing the spa.

Went with young family and had an amazing time.

Place is well set out. Lots of pools. Kids splash area. Lots of hot tubs. Great pools for playing in. Very safe shoot. Outdoor pool which is freezing and makes the outdoor hot tub even better.

Staff very attentive.

Date of stay: December 2021
Trip type: Travelled with family
Thank Jack_Carter1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2021 via mobile

Our family holiday to Lapland this year was great, but I left the accommodation thinking that we should have stayed somewhere else and where would be better if I were recommending somewhere. Here’s why:

- we booked the largest family suite in the Sammal building and the room was spacious. The bathroom was the plus point, with a sauna and separate WC. However, the lighting in the bedroom was depressing! There was no thought to mood lighting and how to brighten up a room. Considering there is only four hours of daylight at this time of year, the lighting didn’t make us want to sit and enjoy the time in the room.

- the food was buffet style only, with the restaurant packed full of other family’s trying to crowd round and feed families within the 90 mins we had for dinner. Again, the lighting in the dining area was either too bright in some places or dim in others. It felt more like a canteen than a restaurant. And the food for children was on par with a fast food provider. There was an option to pay for pizza in a separate area, and an a la carte restaurant that had a menu of two options on it. Given it was a 7 night holiday, the food became boring. I wouldn’t recommend doing half board at all.

- check out is at 11am. The experience after this was a disaster. Given that we left on a change over day, there was at one point I counted over 100 people (adults and kids) crowded into the reception area waiting for coaches back to the airport. The bar area of the pizza restaurant was closed, but families with young children and babies started to settle in the empty sofas in the bar area to sit comfortably and wait. At which point the staff switched off all the lights around them and said the bar was closed. A further staff member then ordered everyone out of the area and told people to wait in the (overcrowded) reception with stone floors. Children and adults were sat in floors up against the walls waiting. I found the whole experience completely unbelievable. There seemed no care for either the comfort of any guests, nor the appearance of what looked like refugee centre in the reception. Surely if the hotel are going to accept holiday companies to book their guests in at this hotel, they must be prepared for the change over day and the transfer times. They came across as complete novices to this and left many families with a sour taste of the experience.

So, there are some plus points;

- extremely close to the town centre and easy walking distance to the slopes
- the swimming pool was ideal for families, although you needed to bring towels from your room, which meant you ended up with chlorine towels for a day.
- the sauna in the room was a nice touch and needed.

Overall, if I chose the holiday again would I stay here? Probably not if the issues remain. Speaking to other families, those staying at the Crazy Reindeer seemed to have a far better experience.

Date of stay: December 2021
Trip type: Travelled with family
1  Thank Wander55079865095
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 October 2021 via mobile

Very clean and smart room, small kitchen with coffeemaker etc.. Balcony strait to garden. We stay with a dog. Spa was very nice, much to do, even outside.
Breakfast was very good, very much choises to have.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Tanjainkeri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 August 2021

Like many people these days I did not make my booking for this hotel through their own web site, I made my booking through Hotels.com.

It's possible that if I had made the booking through the hotel site I might have been forewarned that the spa facility was not open on the day we were staying. Given that we were on a brief tour in Lapland and only staying overnight here it was particularly frustrating to have driven from semi to arrive in time to enjoy an afternoon in the spa - Nope.

Having arrived we then had to wait 15 minutes while the receptionist dealt with two customers ahead of us. When you have a reservation and just want to check in it's quite frustrating standing in reception while the receptionist explains to people who have not booked a room what their options are, the prices etc etc. No sign of any other staff etc.

The excuse that spa was closed on certain days because of Covid sounded particularly ridiculous - I presume I was charged less because the spa was closed??

Our suite was very nice and no complaints there other than the very few capsules of coffee provided with the machine in the room.

Other guests having a karaoke session in their room didn't improve things....

Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
1  Thank VinnieVX7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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