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All reviews pizza restaurant northern lights bunk beds drying cupboard zero point standard family room outdoor pool frozen lake burger king buffet style breakfast and dinner half board freezing cold the main hotel small kitchenette separate toilet coffee machine
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9 - 14 of 871 reviews
Reviewed 30 January 2022 via mobile

Few days before travelling Finland changed covid restrictions, basically everything shuts down at 6 pm and was to late to cancel holiday.

I need not have worried. We arrived short transfer from airport and quick check in. Our room was in block 9 very close to reception and dining area. The rooms are very spacious and have a small kitchenette, ironing board and drying cabinet. Large comfortable bed. Rooms cleaned except Sunday, housekeeping staff always polite and efficient. Recycling bins in room which is excellent.

The dining area is ok we would have usually eaten out a few times but due to covid restrictions this was not an option. Thankfully the buffet was open 5pm till 8pm, breakfast 7am till 10am. Breakfast choices were excellent and tasted good.
Evening meal food was good but by second week a bit repetitive in choice although in all fairness I never failed to find something to eat coffee machine was excellent and you could have some berry cordial all included. Staff were always pleasant in the dining area. Just would have been nice to been able to eat out but didn’t ruin the holiday.

There is a spa “water area” with various pools saunas and slides which we visited on three occasions which is free for Ingham’s customers it’s usually a €20 entry charge and was a nice place to chill or exercise, you have to take your own towels.

The hotel is conveniently located for the town for bars and restaurants if they were open lol and very near to zero point for snow activities. There is also a frozen lake nearby which is a nice walk and a good spot to see northern lights.

My only complaint is lack of a lounge area to relax and no cafe or bar area only hotel dining area and pizza and al la carte restaurant which was shut due to covid restrictions.

A very enjoyable stay despite covid restrictions and got to see plenty of this winter wonderland, I even seen the northern lights from the hotel car park.

Date of stay: January 2022
Trip type: Travelled as a couple
2  Thank robr658
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 January 2022

The hotel staff are very friendly and welcoming. The accommodation is spread out in several blocks, all within 5 minute walk of the main hotel where the restaurants and spa/pool are located.

We had a family room, whihc was ideal. there was a double/twin beds, a kitchenette, TV, bathroom, cloakroom area and a separate bedroom for kids with a bunk bed. In the bathroom there's an large drying cupboard, to dry your ski/thermal clothes everyday.

The buffet restaurant is in the main hotel, the range and quality of food on offer is very good. we were half board, so we ate our breakfast and dinner there most days. The staff were very helpful and always there to get anything that you need.

The pools are amazing, the best in any hotel I've ever stayed in. There's such a large variety from a normal swimming pool for lengths, a young kids/babies pool area, a slide for all ages, a pool with jets above and below the water, a circular pool for fitness circuits, a hot pool to relax in, 2 hot tubs, a few cold pols for the hot/cold treatments and an outside pool that you get to by swimming from indoors to outside then get in the outside jacuzzi, cold but worth doing for the experience.

The hotel is located a 10 minute walk to town where there's a supermarket, shops and plenty of restaurants, the ski centre, Zero Point, is a 10 minute walk.

We skied every day & also went on quite few excursions organised by our tour operator, Inghams. These can be booked locally but we did this all in advance.

Date of stay: December 2021
1  Thank gonkie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 December 2021 via mobile

Reviewing the spa.

Went with young family and had an amazing time.

Place is well set out. Lots of pools. Kids splash area. Lots of hot tubs. Great pools for playing in. Very safe shoot. Outdoor pool which is freezing and makes the outdoor hot tub even better.

Staff very attentive.

Date of stay: December 2021
Trip type: Travelled with family
Thank Jack_Carter1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2021 via mobile

Our family holiday to Lapland this year was great, but I left the accommodation thinking that we should have stayed somewhere else and where would be better if I were recommending somewhere. Here’s why:

- we booked the largest family suite in the Sammal building and the room was spacious. The bathroom was the plus point, with a sauna and separate WC. However, the lighting in the bedroom was depressing! There was no thought to mood lighting and how to brighten up a room. Considering there is only four hours of daylight at this time of year, the lighting didn’t make us want to sit and enjoy the time in the room.

- the food was buffet style only, with the restaurant packed full of other family’s trying to crowd round and feed families within the 90 mins we had for dinner. Again, the lighting in the dining area was either too bright in some places or dim in others. It felt more like a canteen than a restaurant. And the food for children was on par with a fast food provider. There was an option to pay for pizza in a separate area, and an a la carte restaurant that had a menu of two options on it. Given it was a 7 night holiday, the food became boring. I wouldn’t recommend doing half board at all.

- check out is at 11am. The experience after this was a disaster. Given that we left on a change over day, there was at one point I counted over 100 people (adults and kids) crowded into the reception area waiting for coaches back to the airport. The bar area of the pizza restaurant was closed, but families with young children and babies started to settle in the empty sofas in the bar area to sit comfortably and wait. At which point the staff switched off all the lights around them and said the bar was closed. A further staff member then ordered everyone out of the area and told people to wait in the (overcrowded) reception with stone floors. Children and adults were sat in floors up against the walls waiting. I found the whole experience completely unbelievable. There seemed no care for either the comfort of any guests, nor the appearance of what looked like refugee centre in the reception. Surely if the hotel are going to accept holiday companies to book their guests in at this hotel, they must be prepared for the change over day and the transfer times. They came across as complete novices to this and left many families with a sour taste of the experience.

So, there are some plus points;

- extremely close to the town centre and easy walking distance to the slopes
- the swimming pool was ideal for families, although you needed to bring towels from your room, which meant you ended up with chlorine towels for a day.
- the sauna in the room was a nice touch and needed.

Overall, if I chose the holiday again would I stay here? Probably not if the issues remain. Speaking to other families, those staying at the Crazy Reindeer seemed to have a far better experience.

Date of stay: December 2021
Trip type: Travelled with family
1  Thank Wander55079865095
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 October 2021 via mobile

Very clean and smart room, small kitchen with coffeemaker etc.. Balcony strait to garden. We stay with a dog. Spa was very nice, much to do, even outside.
Breakfast was very good, very much choises to have.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Tanjainkeri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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