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“The Good, The Bad and The Ugly...”
Review of Hotel Tocarema

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Hotel Tocarema
Ranked #5 of 14 Hotels in Girardot
Reviewed 21 October 2015

The Good...
This hotel has one of the best swimming pools I've ever been to. The service is wonderful throughout the hotel and the food is very decent with some good options.

The Bad...
The hotel is on top of a hill - which is not bad. But, there is a nightclub in town that blasts its music until 4AM. Don't expect to sleep Friday and Saturday nights. Sunday had some left over partying but that finished at around midnight. They told us at the hotel that they have tried talking to the mayor's office but since there are no sound ordinance anywhere in Colombia, it's been tough love. Unfortunately, one might say that during the week you can enjoy the hotel but it is also hit and miss. The last time we were there, a company party was going on and the pool was being used as a Zumba platform. The hotel hosts conferences and other events during the week.

The Ugly...
The hotel is old - which is also not bad because it looks beautiful from the outside. However, that means that everything inside is also old. Bed, fixtures and infrastructure have not been updated in more than 20 years minimum. We arrived on a Saturday expecting the noise. However, the bed was extremely uncomfortable with a dip in the center. The pillows seemed like plastic bags filled with newspaper. The two blankets were thinner than rice paper. I thought I'd get rest Sunday night, but in the middle of the night it sounded like there was an alligator in the plumbing. No sleep the second night either. Granted we were in an upgraded room (Altillo). The tile on the floors look very dirty, and the windows do not close all the way. We were contemplating staying one more night...even if it was just to be at the pool. However, we were told that Monday a filming crew was arriving and that they didn't make "that much noise." We high-tailed out of there. I think this part is the worst part of the hotel. It's fine that they cannot control the exterior problems with the hotel. But buying new beds, sheets, pillows and fixing plumbing is something that should not be put on hold for 20+ years.

We ran to the Hotel Union which we never stayed at but we did not have much of a choice as we did not want to drive back to Bogotá. Maybe it was that I had not slept in two days, but the rooms, bed and bathroom were magnificent. The only thing I heard at night were angles playing their harps <--- Just kidding, but it did feel this way.

We would stay at Hotel Tocarema quite often in the last 10 years. However, I will never go back again until the fix the "Ugly" part of the hotel which is simple maintenance.

Room Tip: There are no good rooms.
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  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Martin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Oswaldo F, Director Comercial at Hotel Tocarema, responded to this reviewResponded 27 October 2015
Google Translation

Estimado huésped: agradecemos el tiempo que ha dedicado para darnos a conocer sus opiniones y observaciones con referencia a su estadía en nuestro hotel.
Tenga usted la seguridad que la gerencia esta tomando carta en el asunto y tomara las respectivas acciones con el fin de dar solución a los puntos planteados por usted y que desafortunadamente no hicieron de su estadía el descanso que usted esperaba tener en nuestro hotel.
Nuevamente presentamos nuestras excusas y esperamos tener la oportunidad de atenderlo como usted se merece y prestarle nuestro mejor servicio.
Atentamente,
Jaime Armando Pabon Perez.
Dir. De Mercadeo y Ventas.

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11 - 15 of 271 reviews

Reviewed 15 September 2015 via mobile

Hotel Tocarema located on a hill overlooking the city of Girardot is a very pleasant hotel to stay. The rooms are large, with excellent A/C, something necessary in this steaming hot city.

Attention in every area of the hotel is very friendly and professional.

The breakfast included in the rate is very nice, including fruit juice, eggs, bread and coffee.

The hotel has a very nice swimming pool, that I could not use given my schedule. Rooms have free wifi connection. Just ask the desk for the password.

Current rate is col$214.000 per night, around US$71 plus taxes.

Stayed: September 2015, travelled solo
Thank Juan M. L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Oswaldo F, Director Comercial at Hotel Tocarema, responded to this reviewResponded 22 September 2015
Google Translation

Apreciado huésped, gracias por darnos a conocer sus importantes comentarios.
Esperamos contar prontamente con usted nuevamente en esta su casa.
Cordial saludo.
Jaime Armando Pabon Perez.
Dir. De Mercadeo y ventas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2015

I read all the reviews before I booked, for both tripadvisor and booking.com. To all the positive comments I totally concur - the service was great, the hotel and pool areas were supernice, clean, and the nicest surprise of all is the food was quite good - not bad at all which I normally expect in these places. There are two restaurants if I´m not mistaken (the one near the pool and a pizza place at the end of a ¨ecological walk¨. The pizza restaurant is newer and has a very nice ambiance, with big fans to blow away any bugs that might want to fly past you. The hotel is not modern but totally suitable to the area and more a classic, but it is not at all rundown. I just loved it really. We came with two toddlers and they have shallow areas in the main pool area so they can be part of the general pool area without having to be away in a toddler pool area (where there is one also).

The best part of the whole Girardot area is that it´s a dry heat (not at all humid) so even at 38C all weekend, it was perfect and warm (not oppressive heat like Cartagena). No idea if there is anything do in the city itself, but it must be developing a bit as there a new Carulla supermarket there and other resorts in construction.

Bravo to the hotel - I think you´ll be pleasantly surprised.

Room Tip: Any room is fine, but of course the higher rooms with the view of the pool are better; the hotel foo...
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  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Service
Thank avilamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Oswaldo F, Director Comercial at Hotel Tocarema, responded to this reviewResponded 8 July 2015
Google Translation

Estimado huésped, gracias por el tiempo que usted ha dedicado para dar a conocer su grata experiencia en nuestro hotel.
Sera para nosotros un gusto el tenerlo nuevamente con nosotros en esta su casa.
Atentamente,
Jaime Armando Pabón Pérez.
Dir. De Mercadeo y Ventas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2015

My husband and I spent the weekend here along with our daughter, son in law and 20 month old granddaughter. The pools a lovely, well maintained and huge. Lots of places to sit and many spots in the shade. The rooms we had on 4th floor were fine with good tv and balcony. Great a/c which is appreciated in that climate. Yummy food.

  • Stayed: June 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank SculptorMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Oswaldo F, Director Comercial at Hotel Tocarema, responded to this reviewResponded 9 June 2015
Google Translation

Estimada huésped, gracias por su comentario y por destacar nuestras áreas húmedas y sociales. Es grato para todo nuestro equipo de trabajo escuchar esto de nuestros huéspedes.
Atentamente,
Jaime Armando Pabon Perez.
Dir. De Mercadeo y ventas.

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Reviewed 2 April 2015

The pool and recreation facilities are nice and the food is amazing. The staff members are kind and service oriented. Hotel is very old and was probably the crown jewel about 20 years ago but the rooms are now outdated with old cheap rattan furniture and a hard uncomfortable bed and bedding in our suite. The suite we were in had white tiles in the room that attracted dirt into the rooms from the pool area and the ecological walk area. The rooms also lacked color and warmth. The internet was totally unreliable and every time you got off your computer you had to log back on. On the second night we were there, a heavy rain storm occurred for about 4 hours and the power in our room and I believe in the entire hotel shut down for over 2 hours in the middle of the night. Luckily the rain cooled things down and we didn't immediately become hot in the room without the A/C blowing. Outside our room in the hallway the staff had to clean up standing water the next morning from a leak that came from somewhere. I was trying to figure out where it came from since our room was on the second floor. The outdoor facilities such as the pool are excellent and is very kid friendly and they had some of the staff assist with a program for the kids to do in the pool area. The food and drinks are excellent in the hotel and I have to say it beats the quality of most of the bigger Bogota hotel chain restaurants I've eaten at. Prices for the drinks and food are very reasonable. One thing that bothered me about my stay was that I had to pay for the entire room bill up-front at check-in and then pay for all the meals, drinks and incidentals at check-out. I can understand a deposit but not the entire amount for services upfront that I had not yet received. I didn't want to sugar coat the review like most did only saying how great the pool and food are which it is but this hotel is old and needs a serious face lift like almost every hotel in Girardot, Colombia.

Room Tip: Inside room on the corner facing the pool have best views of the mountains and pool and swimming bar...
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  • Stayed: March 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Jacob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Oswaldo F, Director Comercial at Hotel Tocarema, responded to this reviewResponded 7 April 2015
Google Translation

Apreciado huésped: De antemano agradecemos el tiempo que ha dedicado para darnos a conocer sus opiniones. Nos complace que las instalaciones, la calidad de la comida y bebidas, así como el servicio de nuestros colaboradores hayan sido de su agrado.. El hotel Tocarema es el mas tradicional de la ciudad de Girardot, conservando su arquitectura e instalaciones; constantemente se realizan labores de mantenimiento para mantenerlo operativo y sobre todo conservando su estilo y concepto tanto en la decoración como en sus áreas sociales. Con respecto a los cortes de energía presentados durante su estadía, lamentablemente estamos en tiempo de fuertes lluvias y tormentas provocando por parte de la empresa de energía fallas en el suministro eléctrico; disponemos de planta eléctrica de emergencia, la cual suple de energía los áreas operativas y sociales del hotel. Por su arquitectura republicana el hotel esta diseñado con espacios abiertos sobre todo en sus zonas sociales y corredores; cuando son fuertes las lluvias y los vientos, estos provocan que las aguas lluvias mojen los pisos, pero una vez cesa la lluvia, el personal el hotel esta presto a secar y habilitar las zonas afectadas como usted lo pudo evidenciar.
Una vez mas gracias por el su tiempo y será para nosotros un placer el volver atenderlo en esta su casa.
Atentamente,
Jaime Armando Pabon Perez.
Dir. De mercadeo y Ventas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Tocarema

Address: Carrera 21 5a No. 19-41 | Cundinamarca, Girardot 252432, Colombia
Region: Colombia > Cundinamarca Department > Girardot
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Girardot
Price Range: $91 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Tocarema 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel Tocarema located in Girardot Colombia, is the ideal place to enjoy a short weekend break from Bogota. Surrounded by fresh air and lush greenery, the hotel is renowned for its beautiful architecture with a republican country feel. At Hotel Tocarema, we are proud to deliver the highest standards of service and make everyone feel at home. ... more   less 
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