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4 - 9 of 2,285 reviews
Reviewed 24 November 2018

We've had a wonderful stay at the Mercure Camboriu! Rooms are comfortable, clean and modern. The hotel smells wonderfully, once you get in, you can feel it and relax. Staff is very polite and caring. Breakfast is also good.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank TatiHS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patricia Reis S, General Manager at Hotel Mercure Camboriu, responded to this reviewResponded 1 December 2018

Dear Tati,

We appreciate your feedback regarding your experience with us.

It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service.

In the expectation of welcoming you again, please accept our compliments.

Sincerely,
Mercure Camboriu International Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

Very well located with mercure standard service. If you know the brand you know all about the bang for buck that mercure has.
The only downside is in the winter the rooms are very cold. No heating system.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
4  Thank CarlosECB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patricia Reis S, General Manager at Hotel Mercure Camboriu, responded to this reviewResponded 29 July 2018
Google Translation

Olá Carlos! Agradecemos seu feedback e apenas para informar os apartamentos de categoria Standart não possuem sistema de aquecimento, somente Luxo e Suites. Mas temos disponível no hotel cobertores para minimizar o frio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Very nice hotel located right across the road from the beach. The people are very friendly and helpful. The breakfast is wonderful with a wide selection of foods. I stayed on a weekend, so it did get somewhat loud (but not during “quiet hours”) and they could use about two more elevators, but you can’t beat the comfort and location for the price.

Date of stay: June 2018
Trip type: Travelled on business
4  Thank G1849IDjosephm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patricia Reis S, General Manager at Hotel Mercure Camboriu, responded to this reviewResponded 29 July 2018

Hello Djosephm! Thank you for your review!

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Reviewed 21 May 2018

My wife and I celebrated our wedding anniversary at this hotel, and as the occasion calls for, we booked the Suite Excellence. And talk about excellence! The room had everything we could ask for: a very large bed, a whirlpool, and a balcony with a wonderful sea view. The day was especially good, the weather was warm and sunny.

The hotel facilities are very good. We especially enjoyed the breakfast, they had bacon and scrambled eggs, as well as all types of beverages (water, coffee, yogurt, tea, you name it).

The check-in was really fast, as I'd already made the reservation and payment in advance. The valet service was efficient at all times we needed our car, even though most points in the city are within walking distance.

Staff is friendly based on what we needed, which wasn't much, to be honest. We stayed a single night, and we felt like staying longer. We'll definitely come back when we have the chance!

Room tip: the seafront rooms are the best!
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank heltoncwb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Patricia Reis S, General Manager at Hotel Mercure Camboriu, responded to this reviewResponded 29 July 2018

Hello Helton! Thank you for your review!

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Reviewed 30 April 2018 via mobile

It’s going to be a long review, but it worths a reading. We booked the hotel for one week and we decided staying there because it was close to the sea and we could stay in a room with a beautiful view.

But when we arrived, our room did not have a beautiful view but the next building... furthermore, we found hundreds of ants there!

We asked the receptionist if we could move to another room. She arranged another room and we moved.

It was like 35oC outside and the air conditioner in the new room didn’t work... so we called the reception again and told them about the new problem with the new room. The receptionist told us she would arrange another room for us.

Once again we moved. As it was too hot there, in the new room, we turned the air conditioner on and went out for dinner. 3 hours later we came back and? The room was as hot as a sauna!

Then we called the reception again. This time the receptionist said we would have to wait until the next day, so a technician would solve the air conditioner problem! It meant we would spend the hole night in a very hot room!!!! With a baby! We told the receptionist we could not stay in that room and then he said that we could move to the room for special needs people. We told him it would be fine since it was clean and the air conditioner was working.

Well, that was our 4th room since we arrived there. Remember there was a little baby with us.

Finally, the air conditioner worked, there were no ants, but the room was badly conserved and poorly clean. Oh! And no beautiful views at all.

If you have special needs, you would hate this hotel.

Then I finally went to see the hotel manager. She told me the ants were there because non Brazilians tourists use to eat food into the rooms (so, why there is that so called room service????). Maybe she thought we should eat at the toilet! She said there was nothing she could do for us, because they have already tried everything. She also said that if I had any idea of anything she could do for us, I had to tell her!!!!

About te special needs room, she told me anyone likes staying there and that the hotel had that room because they were obligated to have one by the Brazilian legislation...

The mirror was located in a very dark area, so it’s useless. The toilet was dirty, with fungus on the curtain, walls and floor (see the pictures).

They didn’t apologise, they didn’t do anything to ease our terrible experience at that hotel.

That was a great deception. And it gets worse when you have to deal with these adversities when your little baby is with you.

We’re deeply disappointed and we DON’T recommend this hotel to anyone!

Date of stay: March 2018
Trip type: Travelled with family
2  Thank World-Czn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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