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Reviewed 1 November 2017 via mobile

I have always wanted to stay in Infinity Blue due to its spectacular location surrounded by the sea and beautiful vegetation, so I had great expectations also considering the very expensive rates. Unfortunately I got very disappointed. Not only the room was pretty inferior to what it’s advertised, but also and specially the place ended up being hell instead of the promised paradise... First, there was a conference room right in front of my room. There was no room service (cleaning). But the most disrespectful of all was the party being thrown just next door at a party hall - a wedding with extremely loud music running up to 6am. I learned these events are very usual at the resort, it means you won’t enjoy the sound of waves and birds, but loud party music instead, and getting to sleep and rest will definitely not be possible. A shame.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Monica_Bornschein
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 7 November 2017
Google Translation

Prezada Sra Monica,

Primeiramente, agradecemos por seu comentário e avaliação!
Valorizamos muito a opinião de nossos hóspedes e da mesma forma, compartilhamos sempre com nossa equipe para que possamos corrigir o que for necessário e criar uma experiencia satisfatória a nossos clientes!

Conforme respondido no comentário de seu esposo, nossa prioridade sempre são os nossos hospedes, nossa equipe de eventos procura organizar os mesmos para que não atrapalhem o sossego; pedimos nossas mais sinceras desculpas aos senhores por sentirem-se desta forma relatada, porem frisamos que trabalhamos sempre para corrigir eventuais falhas, relatando o seu comentário as equipes responsáveis.

Mais uma vez agradecemos por compartilhar conosco a sua visão e sugestão de melhorias, pois é através de comentários de nossos clientes, que podemos corrigir o que for necessário para tornar os momentos da hospedagem totalmente satisfatórios!

Esperamos ter a oportunidade de recebe-los novamente, e reverter tal imagem.

Atenciosamente,
Equipe Infinity Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Lamentável que um hotel que se proponha a ser um resort deste porte faça eventos de todos os tipos e deixe o hóspede em segundo plano.
Nos andares 1 e 2 das suítes “luxos” uma sala de eventos tira o sossego durante o dia.
Durante a noite, o hotel promove casamentos com música em volume altíssimo até 5 da manhã.
É a primeira vez que a minha família se hospeda em um resort que a equipe esquece de fazer a arrumação de 3 quartos em um único dia e é preciso solicitar o serviço à recepção.

It’s a shame that suck kind of hotel/resort takes more care for its events than for the guest.
Bedrooms located in level 1 and 2 are rewarded with a very noisy conference room where some events take place during the day.
During the evening until sunrise this hotel promotes huge noisy weddings parties that are not suitable for family resorts.
Besides of that, needless to say that forgetting to make housekeeping of three rooms in the same floor and having to beg for this service is not acceptable.

Not worthy to stay as weekend guest!

Date of stay: October 2017
Trip type: Travelled with family
4  Thank Alberto1005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações públicas at Infinity Blue Resort & Spa, responded to this reviewResponded 1 November 2017
Google Translation

Prezado Sr Alberto,

Primeiramente, agradecemos por seu comentário e avaliação!
Valorizamos muito a opinião de nossos hóspedes e da mesma forma, compartilhamos sempre com nossa equipe para que possamos corrigir o que for necessário e criar uma experiencia satisfatória a nossos clientes!

Nossa prioridade sempre são os nossos hospedes, nossa equipe de eventos procura organizar os mesmos para que não atrapalhem o sossego; pedimos nossas mais sinceras desculpas ao senhor por sentir-se desta forma relatada, porem frisamos que trabalhamos sempre para corrigir eventuais falhas, relatando o seu comentário as equipes responsáveis.

Mais uma vez agradecemos por compartilhar conosco a sua visão e sugestão de melhorias, pois é através de comentários de nossos clientes, que podemos corrigir o que for necessário para tornar os momentos da hospedagem totalmente satisfatórios!

Esperamos ter a oportunidade de recebe-los novamente, e reverter tal imagem.

Atenciosamente,
Equipe Infinity Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

I have stayed at Infiniti Blue for the spa services and had the best massages ever. Professionals are kind, friendly and knowledgeable. Beautiful setting at Praia dos Amores, you will have royal treatment!

Room tip: The feijoada buffet on Saturdays is the best! Live music and caipirinha to accompany make your stay just perfect!
Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jaque P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 15 September 2017

Dear Mrs Jaque,

Thanks for your comment!
It helps us a lot so we can maintain a great service to our guests and clients!

Always welcome,

Best regards,
Team Infinity Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

I loved the beach bar, my wife preferred the pool. Both bars have excellent bar tenders. The fitness center needs a little attention. I thought the food was very good. The resort is within walking distance from town, with a scenic path to follow.

Date of stay: March 2017
1  Thank higgie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 17 May 2017

Dear Mr Higgie,

Thanks for your comment!
It helps us a lot so we can maintain a great service to our guests.

Always welcome,

Best regards,
Infinity Blue team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2017

Everything about the resort is excellent.
The beach is not good for kids, but the pools are amazing.
The rooms is very clean with a beautiful view, even when it's raining.
Special note for the spa, don't miss it.

Room tip: All rooms face the beach.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Olga B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 24 March 2017

Dear Mrs Olga,

Thanks for your comment!
It helps us a lot so we can maintain a great service to our guests.

Always welcome,

Best regards,
Tairine Hoss

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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