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1 - 6 of 1,333 reviews
Reviewed 29 October 2020 via mobile

The hotel is amazing, amenities are great but I have to say that the service is terrible. Might be because of the reduced staff due to pandemic, but those that are here seem to be doing you a favor. Open pool service is poor, took tehm 45 min to bring a coke and a bottle of water.
Beach has no service there so it makes you stay at the pool with this poor service.
I do have to say that their restaurant food is great, congrats to the chef!

Date of stay: October 2020
Trip type: Travelled with family
Thank PatriciaTavares
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Infinity Blue Resort, Proprietário at Infinity Blue Resort & Spa, responded to this reviewResponded 9 November 2020

Dear Patricia,

Thank you for sharing your comment with us!


We really appreciate our guest`s opinions, and we try to identify the problems to be solved.

We are currently not providing service on the beach.

We really hope we can meet you again here in our hotel and thanks for your compliment to the chef restaurant.


Best Regards,

Infinity Blue Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019

Spectacular location, beachfront, surrounded by the sea and rich tropical vegetation. The hotel itself is bad and makes you tired.

if you want a room with view, will get to walk long a distance or take the golf Car (wait) to go to the club house. If you choose a room close to the pool, beach, restaurant, You will need to accept a poolside entertainment extremely loud and annoying. No respect.

The food is diverse but the quality is low. They re-use the food, therefore is not fresh.

Well... overall unfortunately do not recommend despite the amazing beach, location and surrounding...

Date of stay: December 2019
Trip type: Travelled with family
2  Thank thais z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tairine H, Gerente de Relacionamento com Clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 30 December 2019

Dear Thais,

Thank you for sharing your comment with us!
We really appreciate our guest`s opinions, and we try to identify the problems to be solved.

We would like you to know that we are constantly improving our logistics within the resort. Once more we would like to thank you and we are really sorry for all your complaints.

We really hope we can meet you again here in our hotel and then you will certainly have a new experience with us!


Best Regards,

Infinity Blue Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Maybe one of the worst hotels I have stayed. I turned up and there was a weird atmosphere in the reception, not welcoming. I received the key and was extremely disappointed with the room. I was really upset as i had thought this was the best hotel in the area.

The hotel is in need of a major renovation, there was rust in the bathroom, the walls where damaged, holes in the bedsheets and the the mattresses were disgusting.

Not to mention the poolside entertainment which is extremely loud all day, then on the final day of my stay there was a wedding which the bass from the music was shaking the room and walls until 2am in the morning.

The do not disturb door handle signs are good for a 4 year old.

I would never return here or recommend.

Only thing to note is 1 or 2 of reception staff where extremely helpful, however this was counter balanced by the rude security.

Date of stay: April 2018
2  Thank itravelformusic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 24 April 2018

Dear Guest,

We would like to thank you for sharing your comment with us!
We really appreciate our guest`s opinions, and we try to identify the problems to be solved.

We would like to let you know that we already started the rebuild of our rooms and that for sure they will be totally renewed.
Once more we would like to thank you and we are really sorry for all your complaints.

We really hope we can meet you again here in our hotel and then your will certainly have a new experience with us!

Best regards,
Infinity Blue team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

Lugar muito bom ,bonito, excelente atendimento. Bebidas pagas a parte. Comida muito boa e a viagem valeu muito a pena.

Strongly recommend If you have kids And want to know a friendly enviroment André beauty Beach.

Had great moments with family and Hope to come back soon.

Date of stay: November 2017
Trip type: Travelled with family
Thank Marcos P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 26 December 2017
Google Translation

Prezado Sr. Marcos,

Gostaríamos de agradecer a sua avaliação!

Nossa equipe sente-se realizada com a satisfação apontada em sua estadia no Resort!
Seu comentário é de grande valia para que nossos serviços continuem gerando bons resultados.

Esperamos revê-los em um futuro breve!
Receba nossos sinceros agradecimentos,

Atenciosamente,
Equipe Infinity Blue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile

I have always wanted to stay in Infinity Blue due to its spectacular location surrounded by the sea and beautiful vegetation, so I had great expectations also considering the very expensive rates. Unfortunately I got very disappointed. Not only the room was pretty inferior to what it’s advertised, but also and specially the place ended up being hell instead of the promised paradise... First, there was a conference room right in front of my room. There was no room service (cleaning). But the most disrespectful of all was the party being thrown just next door at a party hall - a wedding with extremely loud music running up to 6am. I learned these events are very usual at the resort, it means you won’t enjoy the sound of waves and birds, but loud party music instead, and getting to sleep and rest will definitely not be possible. A shame.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Monica_Bornschein
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
InfinityBlueResort, Gerente de relações com clientes at Infinity Blue Resort & Spa, responded to this reviewResponded 7 November 2017
Google Translation

Prezada Sra Monica,

Primeiramente, agradecemos por seu comentário e avaliação!
Valorizamos muito a opinião de nossos hóspedes e da mesma forma, compartilhamos sempre com nossa equipe para que possamos corrigir o que for necessário e criar uma experiencia satisfatória a nossos clientes!

Conforme respondido no comentário de seu esposo, nossa prioridade sempre são os nossos hospedes, nossa equipe de eventos procura organizar os mesmos para que não atrapalhem o sossego; pedimos nossas mais sinceras desculpas aos senhores por sentirem-se desta forma relatada, porem frisamos que trabalhamos sempre para corrigir eventuais falhas, relatando o seu comentário as equipes responsáveis.

Mais uma vez agradecemos por compartilhar conosco a sua visão e sugestão de melhorias, pois é através de comentários de nossos clientes, que podemos corrigir o que for necessário para tornar os momentos da hospedagem totalmente satisfatórios!

Esperamos ter a oportunidade de recebe-los novamente, e reverter tal imagem.

Atenciosamente,
Equipe Infinity Blue

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