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Reviewed 22 April 2018 via mobile

Hotel was ok quite a few hiccups to begin with horrendous at the end. first day on arrival ended up waiting in the lobby with 4 young children the guy on reception had lost the booking couldn't find it tried to convince us that we hadn't booked it was on a Sunday so couldn't phone back home as the office was shut eventually they found the booking. The hotel that we booked with the kiddies pool didn't put it on that one but another sister hotel across the way. you will have to walk with your cases to it. then when we eventually get to the hotel the room wouldn't be ready for another four hours but hey is a mini sized free complimentary drink one each for all of you as you're locked out your room. Halfway through the holiday is safe ended up breaking on us couldn't get into the safe phone down reception etc had to wait 6 hours for a technician to come and open it as he just left and there was nobody on site to open it tried to explain to the receptionist that all our money and everything was in there what the hell are we supposed to do with 4 kids no help from reception on the very last day put a note on the door for the cleaners not to come in they obviously sneaked in when we were out at the breakfast as one of my tops and dresses was missing the most expensive one I had of course. so my advice to anybody who stops and this hotel check under the mattresses ( that's what I found one of my item just wish I checked all the other mattresses) on top of the cover cupboards everywhere because they made pinch whatever they like and hide it and then say, you've left it in the room which clearly I hadn't because when I got back to England phoned up the hotel for times personally think the receptionist was in on it. never ever have I had an experience like that I've been going Tenerife for the past 26 years nothing has ever happened like that and it's seriously put me off the place so thank you very much Prague Santiago I would never stopping your hotel even if I had free holidays what a joke

Date of stay: June 2017
Trip type: Travelled with family
Thank Beanie1st
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Connector41695692925, Departamento de Reservas at Hotel das Americas, responded to this reviewResponded 13 May 2020
Google Translation

Hola, gracias por tu comentario. Contamos con la opinión de nuestros huéspedes para mejorar aún más nuestros servicios. Lamentamos las situaciones que le han disgustado y le garantizamos que se realizarán mejoras.
Afirmamos nuestro compromiso de servir a todos nuestros clientes con excelencia y seguridad.
Nos gustaría que nos contacte en ese momento para que podamos reparar la situación con la Gerencia de nuestro Hotel.
Sinceras disculpas por cualquier inconveniente.
Sinceramente Equipo del hotel de las Américas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2021
Google Translation

Room tip: os andares mais altos voltados para a rua são melhores
Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 September 2021
Google Translation

Room tip: Procurem os quartos nos andares novos, pois eles não tem cheiro. Ah, cuidado com a questão do quarto com banheira antiga.
Date of stay: September 2021
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 September 2021 via mobile
Google Translation

Date of stay: September 2021
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 September 2021 via mobile
Google Translation

Date of stay: September 2021
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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