I traveled from Houston, TX to stay a night at Roca Sunzal and to host a luncheon for 10 people! 7 were just staying for lunch and to use the pool facilities!! I was shocked to learn when we arrived that “day passes” we limited and they had reached their limit when we arrived. I was very upset and disappointed since I had booked to stay with them because of their availability for rooms as well as day passes for my guests. The front desk gentlemen Cesar decided to go speak to the manager but at that point I also was looking for the manager! Everything was resolved within minutes and 4 of my guests were able to purchase day passes! The front desk people Cesar and Dinora could not have been nicer and the manager, which I don’t remember her name well but it was something like Oralis, was also very nice and gracious, she listened as I told her I had traveled so far to stay with them etc. And she didn’t think twice to make the exception for my guest. The room was incredible, the food at restaurant and bar were delicious and our waiter Joel was outstanding!! He even offered to reserve a table for breakfast the next morning over looking the beach for us!! The place is very clean, the pools are too!! I recommend this place for sure and will be returning with more family and friends in the future!! Viaje desde Houston, TX para quedarme en Roca Sunzal. Éramos 10, 7 solo llegaron a almorzar y usar las piscinas. Fue una sorpresa para mi cuando llegamos que solo tenian un límite de “day passes” para usar las piscinas y cuando llegamos ya habían llegado a ese límite. Me sentí defraudada y enojada porque me hubiera gustado saber eso antes para talves llegar más temprano o comprar con tiempo los Day Pases!! Me fui en busca de la jerente, pero también el muchacho de la oficina “Cesar” fue en busca de la jerente. Cuando la encontramos, escucho mi historia que venía de Estados Unidos únicamente a quedarme en Roca Sunzal porque tenía unos “reviews” excelente y tenían cupo y podía llevar a mis invitados a almorzar. La jerente (no me acuerdo muy bien su nombre creo que era halgo como Oralia) no dudo ni dos veces y acomodo a 4 de mis invitados que querían comprar los “day pases” Cesar y Dinora fueron muy graciosos en cómo nos trataron para comprar los pases y en el proceso del check in!! El cuarto estaba estupendo con vista al mar. Todo el hotel y la piscina es muy limpia. La comida del hotel deliciosa y las bebidas muy ricas!! Nuestro mesero Joel fue de primera clase! Muy amable y nos ofreció reservar una mesa para el desayuno frente a la playa para el siguiente día. No ay mejor lugar que Roca Sunzal. Volveré otra vez de seguro!!!

This is our second time staying in Roca Sunzal and we always have a great time! The staff goes above and beyond to make your stay comfortable. It's very family friendly - my 6 year old loved the pool and the food. As others have mentioned, it gets very loud on the weekends but it's part of what makes El Tunco a great weekend getaway.

We came here for our last night in El Salvador and found it to be a really relaxing, beautiful place. Rooms and pool were both really clean. Staff was very helpful, especially airport shuttle driver Milton, and food at the restaurant was really good and well-priced. It's a great place to come for a short beach getaway within an hour of San Salvador and the airport.