Problems -
••Sparse or no monitoring of:
•Pool (COVID-related) capacities
•Pool attire
•Very young kids/babies (in diapers) in pool
•Checks of pool chemical levels
•Unaccompanied kids in pool
••Airport pickup was problematic. There was a change from 16 months ago in the airport pickup location (due to COVID) from just outside Arrivals to a parking area some distance away. This change of location was never communicated at booking the transfer or anytime prior to the delayed nighttime flight arrival. This resulted in an unpleasant night on an airport bench before the Roca Sunzal receptionist could be contacted by phone or email the next morning.
Pluses-
••Good WiFi and electrical outlets with only a single, brief outage
••Very dedicated, conscientious and professional owner and staff
••Consistent daily pool cleaning
••Good opportunity to experience some Salvadorian approaches to surfing and oceanfront holidays
••Exemplary housekeeping
••Very gracious compensation for the airport transfer foul up by a change to more upscale accommodations for some of the reserved stay.More
- Free Wifi
- Free parking