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Traveller rating
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91
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14 - 19 of 883 reviews
Reviewed 16 August 2022 via mobile

Overall a great hotel and will definitely come again!

Liked · Good location. Free parking. Relaxed environment. Big rooms. Clean. Pet friendly. Lovely staff. Not too far a drive to get to places. Bathroom is clean and the shower is amazing.

Disliked · Walls are a bit thin or maybe the doors are just to heavy when closing. Barrier code wasn’t obvious, so had too call on arrival. Almost didnt see the entrance as the sign is hard to see. Not many dislikes.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank JustLivingMyLife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 August 2022

Grounds a mess full ashtrays cans, general rubbish, cost per nigh for two with so called buffet breakfast £159 in a so called de luxe room. This had nothing de luxe about it, have stayed in better PremierInns, wish we had. Room 214 it miles from reception, quite a walk with luggage and being over 80 very stressfull. Room hot, Fan noisey. dustbins emptied Monday morning 5.50 . Only two tea bags, no bottled water, two coffees very poor. Bar closed 10.00p.m. what happened to hotels?? Wanted a swim after a long day having tests at Gran clwyd hospital, but was told it was closed, and had to book a space for next day. But after awful breakfast we just left. Staff well we got room number and tea or coffee that is about all the communication we got from anybody. All I can say what a waste of money, it was to be a treat for my poor husband, and could hardly afford this fee, we feel a refund of £100 would be appropriate. Please reply

Room tip: dont go find somewhere else. Deganwy hotel and spa is great.
Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank hazelpiner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 July 2022 via mobile

I emailed requesting availability for a spa day, the following day I received a pleasant reply confirming availability and to ring to book. I rang and was told to leave my details and I’d receive a call back the next day. No call came. I rang again the next day, to again be told they’d call me back. No call. I rang a final time to be told there hadn’t been availability for that date for weeks and they were short staffed. Extremely saddened and disappointed as this was supposed to be a special occasion to the family for very personal reasons. Had considered this venue for a wedding but certainly will not now, such a shame.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank T18NLC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 July 2022

place looks nice but bar service is poor and extremely dear ...£13 for 2 pints. and anything else was even more money. went through £100 in a very short time. The music was that loud our ears were ringing still when we got home ,I couldnt even hear myself speak ,let alone anyone else.smokers outside the door were smoking weed ,which stank the place out. not a word said! if we never go there again it will be too soon.

Room tip: go elsewhere
Date of stay: July 2022
    • Location
    • Cleanliness
    • Service
2  Thank James C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 June 2022

Have attempted to speak with the owner here for 2 weeks regarding my complaint. No response to emails, not available to take my calls and turned away at the door saying he was in a meeting when he clearly wasn't!
Feel sorry for the young staff here on reception who are expected to make excuses for him.
Extremely unprofessional.

Date of stay: June 2022
Trip type: Travelled solo
1  Thank DebsRMACS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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