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All reviews tree house bush babies forty thieves lock boxes flamboyant hotel place to stay minute walk hot water your doorstep other guests the location is perfect stayed for nights every evening wayne treehouse hostel cottage
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Reviewed 27 October 2017 via mobile

My partner and I called Stilts the day before we planned to arrive requesting a treehouse for two nights. The next day, we were greeted by Patricia who advised that they take payment on arrival - this is peculiar. She requested 3400 kes per night when the prices on the website and TripAdvisor are lower. We hadn't been shown to our treehouse yet but, after querying with Patricia and her insistence, we paid. We were then asked to confirm that we had read and understood the printed and laminated copies of the house rules which essentially focus on the responsibility of the guest to keep all valuables in a locked “safe room”. Reading through the negative reviews on this site, I now see why.

We were shown to our treehouse by a lovely member of staff (Emmanuel?). To say we were underwhelmed would be an understatement. The treehouse is basic - the sort of thing we've consistently paid 2000-2500 kes (including breakfast!) for elsewhere. It's literally just a double bed in a very damp (you're in an open forest) room, only slightly larger than the bed, with no fan up a steep ladder with no steps, just rungs (great fun with backpacks!).

We decided to drop our bags and go for a walk to the beach. We walked through the Flamboyant hotel to access the beach. While making our way through, we met Wayne, the owner of Flamboyant and Stilts. He welcomed us to the hotel and checked we had settled in okay - we explained we hadn't had a chance to look properly as we'd just dropped our bags to come to the beach.

During our time on the beach, we decided we'd rather look for accommodation elsewhere. Being on a tight budget for a two year trip, and having been in East Africa for months now, we've got a reasonably good idea of how much we should be paying for accommodation and can't afford to be ripped off.

We got back to Stilts at lunchtime (within two hours of checking in) and let Patricia know that we had decided to check out and find somewhere else to stay. Patricia was unable to do this so she called Wayne. He arrived to discuss why we were leaving - we explained Stilts is too basic for us and also mentioned the incorrect prices online. He said the website was made by someone else so he can't change the prices (??).

This was when the purpose of taking money upon arrival became clear. After accepting that we were leaving, Wayne tried to withhold US$17 / 1700 kes of our money for the inconvenience of changing the sheets. Now we appreciate that, even though we hadn't touched the bed, there is a hygiene requirement to change things for a new guest. If the place had been busy (we didn't see a single other guest) or if we'd taken the last treehouse (all of them were empty) we'd have understood the need to pay for loss of potential earnings. To attempt to charge us for changing the sheets, however, seems pretty opportunistic and $17 is just extortionate. Do you really think the staff are paid that much or that washing powder or water is that expensive?

Eventually, after much grumbling and a really unnecessary call for Patricia to go and strip the bed and wash everything while we were sat waiting for a resolution, Wayne backed down and provided a full refund.

The whole exchange, which we'd tried to conduct civilly, left a bad taste. Fortunately, we found Footprints Guesthouse and, for less money, are staying in a beautiful, new, clean and friendly place instead.

Stayed: October 2017, travelled as a couple
Thank HarriOnHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

We visited at the recommendation of our taxi driver to feed the Bush Babies. The staff were great, especially the owner Wayne who made everyone feel welcome and spent time with his guests. He's done a great job at creating an intentionally relaxed vibe. The 7:00pm feeding of the Bush Babies was a treat and a cool, educational experience. The food was very reasonably priced and very good.

We'd highly recommend a visit.

Stayed: October 2017, travelled as a couple
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneToronto, Owner at Stilts Backpackers, responded to this reviewResponded 13 October 2017

Hi David, It was great meeting you guys. Thank you so much for taking the time to comment and tell other travelers about visit to Stilts. Next time your in Diani please stop by and say hi.

Many Thanks and Safe travels

Wayne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

Me and my boyfriend stayed for 5 nights in a treehouse. The room was nice and clean, there was a net over the bed and functioning wifi everywhere on the property. You cannot store any food in your room because of the monkeys but there is a bar and a restaurant. Good thing is that you can use the pool that belongs to another hotel/restaurant close to the beach. The staff was excellent, very helpful. We had a wonderful time!

Stayed: September 2017, travelled as a couple
Thank Katerina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneToronto, Owner at Stilts Backpackers, responded to this reviewResponded 13 October 2017

Hi Katerina,
Thank you so much for your comments. We love hearing from our guests and are so glad you enjoyed yourselves. We hope we can be part of your holiday once again in the near future. Safe travels and Thank You again

Best Wishes
Wayne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

We stayed in one of Stilts' double rooms, which was a 'treehouse-esque' structure with a balcony and seating... and it was utterly amazing!

Though we had a shared bathroom, which was a short walk from our room, cold and saltwater, this was a completely new experience for us and added to the immensely rural and natural experience here!

Staff here are very friendly and happy to help you with laundry, travel arrangements and local knowledge. Good food and drink is served in the communal bar, again on stilts, where at 19:00 each evening there is a unique opportunity to help feed the bush babies, which we really enjoyed!

Access to Stilts' sister hotel across the road was free, where we could use the pool, snooker room and have access to the white sanded beach!

Overall, an incredibly relaxing and satisfying stay!

Stayed: September 2017, travelled as a couple
Thank George F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneToronto, Owner at Stilts Backpackers, responded to this reviewResponded 13 October 2017

Hi George,
Sorry I missed you when you were here those couple days. So glad to hear you had a good time with us. Our sister property is very new for us but we should mention the snooker room is not open for anyone to play in. Other than that you're spot on and we look forward to hosting you again in the near future

Regards

Wayne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

Great Place if you love staying with nature. Visiting wildlife (bushbabies), while having a dink in the evening is enthralling. Good food and great ambience make up for the short distance to the beach. Its about 10 mins walk to the beach. Though the staff advises you to return before dark and not travel alone, they readily escort you back in case of delay while returning. Short distance from Ali Barbours cave restaurant which is not to be missed. While going out to sea for snorkelling, diving etc do plan a trip with the local guys and strike a deal. Restaurants are far in between but locals can cook up a fantastic BBQ meal on the beach so look out for them and negotiate.

Room Tip: Towards the common area and toilets.
  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Vikram m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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