Very happy staying here. All staff and team members are really very good well behaved and friendly, helpful. Roseline, gita, dileep. Spl thanks to mansi, rohit fatte and milton and his entire team. Hope to see you all again.

I was actually looking forward to my stay at Dona Silva considering Novotel had taken over.
My check in despite registering online wasn’t smooth.
Unlike all Accor hotels the world over which has a separate Accor member access, Dona silva lacked one.
I trusted the gentleman who registered me and informed me the first floor room was just seven steps, which wasent, it was almost 19.
The room was shabby, the hand shower broken which I got rectified, the door to the balcony grazed against the floor which screeched on usage, again I rectified the same with housekeeping. The mini fridge looked 10 years old with paint chipped. The bathroom did not provide rinse glasses and upon request from house keeping I was informed due to covid restrictions the same cannot be provided.
I come from a hotel background spending over 15 years with the Taj and Hyatt and I understand hotels and all departments.
But I had to inform the management that it’s not my duty to rectify room remedies, and yes I was disappointed as an accor member and it was my worst hotel experience.
20 minutes later Ms Geeta came over ,apologised and insisted on me changing my room, by which time I had already unpacked and settled. I politely refused and said I could manage for two days.
Ms Geeta insisted and was too kind and considerate, just the next villa and ground level.
I repacked and accepted and lo and behold the transformation of the room was from economy last row to First class !!!
FnB
I was looking to the special Sunday brunch that was advertised on the key card.
Sadly there was no Sunday brunch and not even a buffet so I had to settle for a disappointing set menu on my complimentary buffet voucher.
I had most meals at the restaurant, the chicken fried rice and chicken in black bean was good and I did compliment the chef, however the pizza could have been better for a five star product. The pizza base was dry and hard and tasted anything but pizza.
Ofcourse the hotel was very busy with a wedding group but that gives no excuse not satisfy other guests.
Again I had to use my cake voucher and had to repeatedly remind them five times fir the same.
What was disappointing was the lack of professionalism in so many departments at this accor property.
Kindly consider this as constructive criticism from an ex hotelier so it may help in improving services.
And yes I had to cart my own luggage from lobby to my car, which is fine by me,but it simply does not suit the Novotel Brand.