We purchased 2 vouchers on the hotel website for “dinner,bed and breakfast + bottle of wine each night” at a significantly lower cost than the usual room price. If we had paid full price for the room, we would have been incredibly disappointed.
The castle and surrounding grounds are truly beautiful and we received warm and friendly greetings on arrival at 12pm. As our assigned room had already been cleaned, we were lucky enough to be able to check in earlier than usual. We stayed in room 003 (junior suite) for 2 nights, which we felt that for the usual price, had a number of cosmetic issues:
Pros of room:
- very spacious room
- Comfy large bed
Cons of room:
- missing headboard
- Ripped curtains
- Missing curtain pelmet with a strip of Velcro where pelmet should have been
- Paint peeling in bathroom behind radiator
- Paint splatter on staircase in room
- Broken artwork behind sofa
- Dated bathroom in need of modernisation
- No fridge in room
Evening meals were good, but the service in the restaurant needs improving. The staff were all very friendly but appeared to lack direction and service felt chaotic and disorganised. We were initially given “the wrong menu” for the d,b&b offer and this error was only picked up after we had ordered starters. Stuff were very apologetic and advised that we wouldn’t need to change our choice of starters but that there would be surcharge for ribeye steak (£20pp.) Mistakes happen and we were very understanding of this.
On check-out at roughly 10am, as there was no one on reception, I had to hunt down a member of staff in the very busy breakfast room (I would advise you breakfast as early as possible to avoid the later rush). The general manager then appeared in a very flustered state to check us out. He handed over an invoice for £116, which was obviously a surprise to me (we were only expecting to pay the £40 for the steaks). I asked the manager to help me understand where these charges had come from and he was unable to do so. He just kept saying he would “look into it, investigate, and call me later” to discuss. I politely explained that I wanted to settle the matter before I left and I queried that perhaps the menu confusion had caused the unexpected charges? The manager then laughed out loud and then stated “this is not a surprise, they keep doing this..” Those words from the general manager speak volumes in my opinion. I left after paying the £40 as expected, but am still clueless as to why they tried to charge £116.
All in all, we had a pleasant stay for what we paid. The hotel itself has great potential, but for a 4 star hotel, we do feel that improvements need to be made. Unlikely to return in future.