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Reviewed 19 November 2017 via mobile

We stayed here as a family of 4.... myself, my mum, and 2 kids aged 15 and 12.
The waterslides are great for everyone (didnt see my 12 year old most days) the man who does the aqua dance in a mornin was hilarious, had everyone laughing and joining in!! The pool area was very clean (special thanks to the man who found my daughters phone and handed it to the snack bar lady... think his name was jose??)
The food was hit and miss but we always came away full (breakfast was definately the best!!)
The lodges were perfectly big enough for us.... kettle and tea/coffee makin equipment were a bonus, small cups were not good when you drink as much tea as we do but bought a couple mugs in albir for €1 each.... sorted!! (could maybe do with some drawers/storage in the room with the bunk beds).
All in all the place was spotless clean, maids came every day to change beds/towels.
We absolutely loved it here and hoping to go back next year with more of the family!! . X

Date of stay: October 2017
Trip type: Travelled with family
8  Thank donnadee83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRobinHood, Departamento de Calidad at Magic Robin Hood, responded to this reviewResponded 24 November 2017

What a joy to read your nice comments about Magic Robin Hood.

We are proud to know that there is nothing that you have not liked. Knowing that we have fulfilled 100% of your expectations and achieved our goal, your maximum satisfaction, is the best reward we can get to the work done.

It would be an honor to welcome you again and can enjoy the reform we are making for next 2018, and of course re-read your comments that we hope will continue to be as positive as this one.

A greeting from the whole team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

You may well read varied reports on this place, however lets take a level view.

The fun facilitys are fantastic, pools slides,sunbeds and genral areas are all very well kept considering there are around 1000 people at any one time on site,and of mixed origins.

The food is the widest range ive seen from delacasys like elvas,caviar, serano ham and lomo along with good quality cheeses,and the dishes for main were fantastic, and i would sugest you stick to a meal style per visit i.e if you are having a curry have all the bits dont mix it with salad,and liverand bacon on the same plate, then you wont get bored with the food as there are a good solid selection even for the plain english meals like roasts and chicken and chips, there is even a good childrens section which i think a lot of the true brits were using for the burger and chips etc. Breakfast was good and ranged from cereal through to a full fry up.

they provide at least 2 resteraunts every serving for meals,on the bufet service and then the show meals and events on top.so never that busy that you cant find a seat if you pick the sweet time to eat.

drinks were amazing,serving Carling,estaller draft and bottle,along with john smiths and every spirit you could want in branded form, and the card system doesnt stop multi order so we were walking back to our hut with 10 drinks to see us threough the everning

the rooms are a strange arrangment, and should be regarded as Glamping, rather than a hotel, noise is a all round issue,but if you embrase it and learn to deal with the fact that the people walk around drinking and laughing till 1 ish,and not everyone is in bed at 7pm, you will enjoy it,and its a sociable layout and encourages inter hut chats and drinks

dont expect oscar winning entertainment, as its a bit rubbish,but it is aimed at having a laugh, not a crusie liner style. there are adult only areas which if you want a bit of us time are good.

free buses into Benidorm,4 times a day and you are able to use the hotels in the group with your all in card.

DONT be put of, if you accept its Glamping and not a hotel you will love it as we did,and its well worth the visit and if you have kids they will love it as well.

Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
12  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRobinHood, Departamento de Calidad at Magic Robin Hood, responded to this reviewResponded 24 November 2017

Dear Peter B;

Thank you for writing us your fantastic opinion of Magic Robin Hood and the team behind it.

We are proud to receive comments like yours that encourage us to continue working every day towards continuous improvement.

The fun, the relax, the smile of parents and children and the well-being during the holidays, is our main goal, our great hope and the reason for our work. Knowing that we have achieved it is our greatest reward.

We will be pleased to welcome you again and enjoy the reform we are making for next 2018.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

Overall was a nice place to stay... we stayed in October and the only downside was the pool was freezing. Plenty to do for the kids. Food was ok not a great choice for kids mainly burger or hotdogs.. food was always tepid. Recommend to watch the dinner show on a Saturday

Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
6  Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRobinHood, Departamento de Calidad at Magic Robin Hood, responded to this reviewResponded 24 November 2017

Dear Cheryl J;

First of all, we wanted to take this opportunity to thank you for the opportunity you have given us by giving us an opinion of your experience with us.
We regret that you will find the warm food, we take it into account in our improvement program.
As we indicated, it is an opportunity since the suggestions of our clients is our most precious weapon of improvement that we have

We want to thank you again and invite you to visit us in the future.

Kind regards

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Reviewed 9 November 2017

Family of 5, kids are 15,13 and 11. Ignore the crappie reviews, we loved it and are going back next year!!!

Stayed in robin hood gardens. Obviously a new build. Cleaners in daily with fresh towels and soaps. Great for purpose.

Pool area was awesome, slides brilliant, constant cleaners on top of ignorant peoples mess. Bar staff singing and happy, never waited more than 2 mins.

Food was decent, could be worse but could be slightly better as well but isn't enough to keep us away.

Overall we loved it!!!!

Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
8  Thank sclements82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRobinHood, Departamento de Calidad at Magic Robin Hood, responded to this reviewResponded 24 November 2017

Dear sclements82;

First of all, thank you very much for your kind comments about your recent stay in Magic Robin Hood.

We are tremendously proud that you have enjoyed your stay and indicate that the personal treatment and the facilities has been wonderful.
Each and every one of us who are part of this complex work hard every day to offer the best possible experience to our clients.
Knowing that we have achieved it is the best gift we can receive.

We hope to see you soon so we can enjoy all the improvements we are preparing for next season.

Kind regards

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Reviewed 9 November 2017

Had an absolute ball a great family holiday and will be back next year
Enjoyed every minute and the room setup is perfect for a community atmosphere food was best wwe have ever had on a all inclusive did not want to leave

Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
5  Thank lezefc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRobinHood, Departamento de Calidad at Magic Robin Hood, responded to this reviewResponded 24 November 2017

Dear lezefc;

Thank you very much for your wonderful words. It is all a pride and satisfaction to receive comments like yours from your experience with us.

That our customers enjoy their stay and that this is as pleasant as possible, is our ultimate goal and know that we have achieved, is an impulse to continue improving under our desire for continuous improvement.

It is a joy to know that we will be able to enjoy your presence again very soon and we hope that your stay is the same or better than the previous one, if possible.

Thank you for your trust,

Receive a warm greeting from the whole team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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