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RieksLok
Nakhon Ratchasima, Thailand

Excellent for its class

Review of Aura Residence
5.0 of 5 bubblesReviewed 15 Jan 2020via mobile
Stayed here before. Service very good. I was lucky, got a suite (bedroom & living room) for just a little bit more as normal price (single room). Very confortable beds. Restaurant downstairs also pretty good and with nice decoration. Staff so friendly.
Food very good.
Date of stay: January 2020
Trip type: Travelled on business
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3 - 8 of 19 reviews
Reviewed 18 May 2019

Large clean room with very little furniture but the bed was ok. The air-conditioner was very poor and the room was too hot. The TV did not work. The internet was reliable but very slow. The bathroom was ok. However, the reception staff are friendly and the restaurant serves good Thai food. I have stayed here before but this time it was disappointing.
It's overpriced for what you get but it is convenient for the bus station and the Thai consulate but not much else.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank borderlinevictim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2019

So I suppose you should consider the hotels location of savannakhet when reviewing this place. The area is no doubt limited in supplies and good english speaking staff.
I have stayed here twice for 2 nights. In 2018 and 2019.
Communication with the hotel via email is a breeze and they usually respond within the day.
I think it is 800 baht a night walk in rate.
Reception always has a good English speaker working and check in is easy.
There is a lift and also free wifi throughout the hotel.
The rooms are fine really. Similar to what you would get for the same price range in Thailand.
There is a kettle for coffee. 2 bottles of water each day. No safe box that I remember. Balcony. My TV was fine and had no issues. You get Thai TV channels via a digital box coming in the AV input. Hot shower. Soap and stuff.
I had 2 pairs of random thongs/shoes in my room that I thought perhaps the housekeepers forgot but they were there throughout my stay.
Rooms are cleaned daily and housekeeping are very nice and happy.
Now a lot of the experience of this hotel revolve around the dining side of things as after you check in that is where all your staff interaction will be each day.
My first year here I had no problem. I do remember the staff would stare at me blanky quite often. The demeanour of the restaurant staff is a little bit odd. They seem very scared or shy or something. I understand they may not understand English much but this seems different.
Anyway the restaurant only has Thai/Laos food apart from Eggs and toast in the mornings.
The coffee is quite rough.
Tea - They only offer green tea.
Banana - Chocolate shake is quite nice.
My first night I ordered the Tom Yam fried rice which was delicious, red, spicy and flavorful. So I ordered it again the next night and they send a normal fried rice. The waiter told me it was Tom Yam and with a big smile happily agreed it had no chilli and was not good. There seems to be no training or manager to resolve any issue.
Really it should be changed or taken off the bill but don't expect that here. Twice I paid for things that I did not order. I am pretty easy going and don't make a fuss but it certainly affects my decision to stay again.
Also about 2.30am I was woken by an Asian guest (not Laos maybe Vietnamese) knocking on the door of a nearby room for about 7 minutes until the guy finally opened the door to hear he wanted access for some reason.
I don't think the hotel is unsafe at all but perhaps familarise yourself with where to get help if you need it.
Location is a 5 min walk from the bus station and a 15-20 min walk to Thai immigration. It is an ok walk and taxi is not really necessary unless your old perhaps.
Taxi to Aura from the border is 25000 kip or 200 baht maximum.
The place called Avalon is the same as Aura in that they are 2 different businesses that share the same building. Similar rooms etc.
Overall this place is ok but the lack of resolution to simple problems in dining area has spoiled my view of the place a bit.
Also they do run a bike tour from this hotel I believe.

Date of stay: May 2019
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank nak_lang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2019 via mobile

I paid 1600 baht for 2 nights when I arrived. For the 1st day the TV was not working at all. Due to a public holiday I had to extend by 1 more night. I did this with Agoda for 640 baht, a good saving. On the 2nd day I dropped a glass and reported it to reception. It was replaced when the room was cleaned. On checking out the reception manager asked for 100 baht for the broken glass. I queried this and told him that the price list on the back of the door stated 50 baht for a glass. He did not believe me and I had to wait while he went up to the room to see for himself. He arrived back at reception without an apology and wrote a receipt for 50 baht. I reminded him that for one day I was without a tv service, and he still wanted the 50 baht. I stayed for three nights, but will look for another place next time. Standards have slipped, and I do not like feeling ripped off. I feel the manager was trying to cheat me. It's not about the very small sum of money, but the principle. Beware.

Date of stay: February 2019
Trip type: Travelled solo
Thank Guy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2019

Stayed here for 1 Night ( February 11th 2019 ) Whilst renewing My Visa for Thailand, Happy Staff & Good Service,Big Room & Clean,Comfortable Bed Good Air Conditioning,Restaurant Downstairs Nice,Good Tasty food with Reasonable Prices.....Allowed to BOTH Check In & Check Out a Little later than Normal....

Date of stay: February 2019
Thank Biglad_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2018

Aura is a new hotel near the consular , Room is clean but i have bad experience with staff here ,they not smile to me and no detail for the breakfast.I paid for your hotel they better to make staff respect to customer .

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Panida R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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