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DrSmithBangkok
Su Thep, Thailand

Pleasant hotel but unpleasant stay

Review of Hunghuang Hotel
3.0 of 5 bubblesReviewed 12 Apr 2016via mobile
Good location and modern, clean rooms. Bathroom had a large tub. No English TV channels and wifi was very poor unless you go to the lobby. Unfortunately i hardly slept due to inconsiderant guests on my floor banging doors and shouting down the corridor around 1.00am. The security guard on the door stared at me quite menacingly every time I entered the hotel. That's when he wasn't spralled out sleeping on the bench. Front desk staff were friendly but seemed to insist that I had stayed 3 nights despite only being there for 2. Nice enough hotel but didn't enjoy my stay.
Date of stay: April 2016
Trip type: Travelled solo
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10 - 15 of 26 reviews
Reviewed 26 March 2016 via mobile

We booked 5 standard rooms by Email. After we have checked in and wanted to pay the rooms the wanted to charge more money because they said we have received 1 superior room. We argued that it is not our problem which room they give us. How can we know their categories. Than they asked us to move the room although the hotel was nearly empty! The staff hardly speak any English. They have no idea of customer service! Don't stay at this unfriendly and cheating place!

Date of stay: March 2016
Trip type: Travelled on business
3  Thank ThomasWiser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2016 via mobile

Stayed only one night on a visa run. The staff very nice. Room small but comfortable. Toilet big and clean. Some smell from the toilet but not their fault...Laos water.

Reception good service and could check in early. As said before room very clean. Its a short walk to the night market.

Dont ask the door man...told us turn right when its left.

Lins cafe, cheze boune and Pilgrims a short walk.

Will use again next year for new visa.

Date of stay: March 2016
Trip type: Travelled as a couple
2  Thank TP1888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2015

Records are kept in booklets so the receptionist, a nice man who spoke very little English, had to leaf through a few of them. The printer didn't work, so that slowed things down as did the search for the internet password, which was on a loose bit of paper in a drawer. The internet was down for much of the time, anyway. There was no record that we'd booked through Agoda and had already paid, so on checkout we were asked to pay again. No internet so we could not access Agoda for proof. I was talen upstairs to see the manager, but she was asleep. In the end, we just left, repeating, "Agoda, paid," as we went. Rooms were clean, beds were comfortable, but there was no hot water.

Date of stay: December 2015
Trip type: Travelled with friends
3  Thank Pam D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
santi v, ผู้จัดการ at Hunghuang Hotel, responded to this reviewResponded 28 December 2015

Excuse me!
I will represent the employees with the training staff

thank you




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015

I have stayed in dozens of hotels in Laos from tiny family guesthouses to big fancy properties. There is something VERY wrong with this one. I strongly recommend against staying here.

This was a business trip, with two colleagues. A week into my two-week stay we were asked -- or more accurately, told -- to move from our double deluxe rooms to twin rooms, because a whole load of Lao government officials had checked in, and there weren't enough good rooms for them all. We were not offered a discount or any other consideration. They told me I had to be ready to move at 9am. When I was, they weren't (my new room wasn't clean). I had a meeting, so told them I would return at noon to move. Instead of waiting, they packed up my room and moved everything, leaving it on my new tiny bed in a heap.

Two nights before checkout, I returned from a 14-hour workday at 9pm, and the front desk clerks breathlessly told me in broken English that the bill had to be paid "right now", because it was very high, and "we don't know you". It took 20 minutes of my translator talking to them, and a phone call to my Thai assistant, to clarify that the bill would be settled at check-out, which they agreed to. Two hours later when I was asleep, my bedside phone rang and I was asked to come downstairs, where i was confronted by the owner, a middle-aged woman who spoke no English. I realized that I wouldn't get any rest until she was paid, so I just handed them my credit card and they ran it. During this entire time she had the bill in her hand -- it wasn't until after they had run the card that I realized she had included someone else's room on our bill, and had billed us LAK250,000 (around USD $30) for damaged sheets. When we asked to see the sheets that were damaged, they said no.

Rather than deal with their confusion and rudeness any further, we found the other guest in the hotel and he kindly agreed to pay us back in cash. I was later informed that when he checked out, they demanded he pay for the nights they had already billed us for -- luckily I had provided him with a copy of the receipt so he just paid the remaining nights. Sure enough, he was accosted on his way out by the same middle-aged woman, who demanded to check his receipts again.

Other issues at this hotel -- such as no hot water for 14 days, no English-speaking staff at all, repeated unexplained requests to recheck our hotel keys, and perpetually non-working wifi -- would have been overlooked had it not been for this incredibly unpleasant experience. Bookkeeping errors happen, but there is no excuse for such rude and pushy behavior toward guests. I predict that Laos' rapidly-growing tourist industry will soon leave this woman and her poorly trained staff in the dust.

Date of stay: November 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
5  Thank Tucker B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
santi v, ผู้จัดการ at Hunghuang Hotel, responded to this reviewResponded 26 December 2015

Sorry, the hotel has seen criticism and improve our hotel.

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Reviewed 19 November 2015 via mobile

This is a fairly new hotel from what I gather from people who come for the visa runs. And they are still making improvements, like the bar and some questrooms on the 2nd floor. It is very comfortable, clean and spacious. The Internet can get spotty at times, unfortunately, during my peak work hours. The best reception was in the restaurant. Breakfast was simple but adequate, enough for my simple tastes. And it is convenient to the fruit market stalls around the corner. An easy walk to the river and cafes (Lin's and Chai Dee). The staff was very friendly and helpful. When I asked if they would help with tuk tuk to the bus station, they promptly offered to take me in the new hotel van ($22,000kip). Any future trips to Savannakhet and I will surely stay here.

Date of stay: November 2015
Trip type: Travelled on business
Thank Andriane T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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