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All reviewsexecutive suitetacloban cityfree shuttlecucumber juiceflight detailsfree breakfast buffetlobby servesairport transferrooms are excellentrooftop barmini bartop floorthe hotel staffcomfortable hoteldental kitreception deskhot and cold water
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Reviewed 28 March 2018

I liked everything. The room, the bar, the wonderful staff.
I literally loved the room the most because it was so comfy.
I would've given this hotel five stars if it wasn't for the food. Yeah sure everything's nice, but, unfortunately, the food is quite a letdown.
Food section needs improvement. Thank you very much.

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mr_Kevin_Sheen22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaiza Mithel C, General Manager at Ironwood Hotel, responded to this reviewResponded 31 March 2018

Dear Mr_Kevin_Sheen22,

A lovely day to you from the modern butlers of Ironwood Hotel.

Firstly, thank you for taking the time to write your review of our establishment here on TripAdvisor, your comments are very much valued. We love to read that you have liked everything. It is delightful to have met your expectations regarding the quality of service that our butlers provide and the facilities that our establishment is known for.

On the other hand, please know that your feedback regarding the food has not gone unnoticed. I am pleased to inform you that we are already working on this. We will ensure that your next stay will be more pleasurable with our improved menu.

We are excited to welcome you back soon. Thank you for staying with us.

Salamat hin madamo.



Most sincerely,
Thaiza Mithel de Jesus-Cajigas
General Manager

Ironwood Hotel
ironwoodhotel@gmail.com
Landline No.: (+63 53) 321-9999
Mobile Nos.: +63998 857 1857
+63917 627 6099
Corner Burgos & Juan Luna St., Tacloban City, 6500, Philippines

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

Had an amazing stay plus the free shuttle was really a big help for us coming from a different hotel and even going to the airport. Its location was perfect especially its fiesta that time we stayed. You can view the parade from the roof top. And chilling at the roof top bar was so cool.

Their food on the other hand was good but I guess breakfast must have more choices to choose from.
Overall, we're very satisfied. I would definitely return.

Stayed: June 2017, travelled as a couple
Thank angelic_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaiza Mithel C, General Manager at Ironwood Hotel, responded to this reviewResponded 31 December 2017

Dear angelic_me,

A lovely day to you from the modern butlers of Ironwood Hotel.

Firstly, I thank you for rating us well and taking the time of sharing your reviews here in TripAdvisor. We are all delighted to know that you had an amazing stay. We love to read that you found our location agreeable during your visit last fiesta season. On the other hand, please know that your comments about our breakfast have been noted. We appreciate this feedback as this will definitely help us improve the quality of customer experience we can provide to our beloved guests such as yourself.

Thank you for staying with us. Your kind words meant a lot. It was our utmost pleasure to have made your stay satisfactory. We certainly hope to see you again and please know that we will ensure that your next stay will be more pleasurable.

Salamat hin madamo.



Most sincerely,
Thaiza Mithel de Jesus-Cajigas
General Manager

Ironwood Hotel
ironwoodhotel@gmail.com
Landline No.: (+63 53) 321-9999
Mobile Nos.: +63998 857 1857
+63917 627 6099
Corner Burgos & Juan Luna St., Tacloban City, 6500, Philippines


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

One of the best in Tacloban
Excellent shuttle van to airport
Meals are first class
Smooth lift
Rooms are a/c, comfortable with flat screens and hot showers
Yummy cakes at the lobby bar
Have stayed twice now and will be going back next April sometime
I look forward to seeing Marvin the butler and the rest of the pleasant staff then
Michael B Hartwell

Stayed: November 2017, travelled as a couple
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaiza Mithel C, General Manager at Ironwood Hotel, responded to this reviewResponded 11 December 2017

Dear Michael H,

A lovely day to you from the modern butlers of Ironwood Hotel.

First of all, we thank you for taking the time of sharing your reviews here in TripAdvisor. It is a delightful to receive such wonderful feedback and to have met your expectations regarding the quality of service that our butlers provide and the facilities that our establishment is known for. It was our utmost pleasure to have made your stay satisfactory.

Please know that we will ensure that your next stay will be more pleasurable. We are excited to welcome you back soon.


Salamat hin madamo.



Most sincerely,
Thaiza Mithel de Jesus-Cajigas
General Manager

Ironwood Hotel
ironwoodhotel@gmail.com
Landline No.: (+63 53) 321-9999
Mobile Nos.: +63998 857 1857
+63917 627 6099
Corner Burgos & Juan Luna St., Tacloban City, 6500, Philippines

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017 via mobile

Las time I was in tacloban, they were sold out and this time I had a chance to stay for two nights. Everything was perfect. Rooms are awesome. Hotel personnel are excellent from doorman to the frontdesk to the bartender.
They are friendly professional and very respectful.
Rooms are excellent and very clean. I did not even see a single bug in the rooms. Their hygiene is superb.
Best part of this hotel is their kitchen. They have excellent food selection. While it is feasibly priced, most important is they are delicious.

Stayed: November 2017, travelled solo
Thank Ismail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaiza Mithel C, General Manager at Ironwood Hotel, responded to this reviewResponded 29 November 2017

Dear Ismail A,

A lovely day to you from the modern butlers of Ironwood Hotel.

First of all, I thank you for taking the time of sharing your wonderful reviews here in TripAdvisor. We are very fortunate that you have given us a chance to host your stay while you were in Tacloban. We love to read that our rooms, staff and amenities were all satisfactory to you. But most of all, we truly appreciate your commendation to our food. It is always encouraging to know that our passion in what we do is being acknowledged by our beloved guests.

Your perfect rating and approval mean a lot to us. We certainly hope to see you again and please know that we will ensure that your next stay will be more pleasurable.

Salamat hin madamo.



Most sincerely,
Thaiza Mithel de Jesus-Cajigas
General Manager

Ironwood Hotel
ironwoodhotel@gmail.com
Landline No.: (+63 53) 321-9999
Mobile Nos.: +63998 857 1857
+63917 627 6099
Corner Burgos & Juan Luna St., Tacloban City, 6500, Philippines

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Checked in with colleagues here last November 8 to 10, 2017 for a business meeting. Their conference room located on the top floor (5th Floor) is very ideal for meetings. Food served was AWESOME!!! Rooms are very comfortable. Their staff, Ms. Jannelle and Norlyn and amazingly accomodating! Kudos to them.

Stayed: November 2017, travelled on business
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thaiza Mithel C, General Manager at Ironwood Hotel, responded to this reviewResponded 13 November 2017

Dear Patrick C,

A lovely day to you from the modern butlers of Ironwood Hotel.

First of all, I thank you for your 5-star rating and for taking the time of sharing your encouraging reviews about us here on TripAdvisor. We love to read your commendation of our conference room, food, rooms and staff. It is a delightful to receive wonderful feedback and to have met your expectations regarding the quality of service that our butlers provide and the facilities that our establishment is known for.

Thank you for staying with us. It was our utmost pleasure to have made your stay satisfactory. We certainly hope to see you again and please know that we will ensure that your next stay will be more pleasurable.


Salamat hin madamo.




Most sincerely,
Thaiza Mithel de Jesus-Cajigas
General Manager

Ironwood Hotel
ironwoodhotel@gmail.com
Landline No.: (+63 53) 321-9999
Mobile Nos.: +63998 857 1857
+63917 627 6099
Corner Burgos & Juan Luna St., Tacloban City, 6500, Philippines

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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