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Villa Paraiso Resort & Apartelle
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Reviews (47)
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2 - 7 of 47 reviews
Reviewed 27 December 2017 via mobile

Not as good as advertised.

Room is average.

Some of the beds have dust on it. We requested and paid for 1 extra bed but the staff didn't prepare it so 3 of our staff have to share 1 bed

Has wifi signal but no internet.

Pool is dirty and stagnant.

Their free "continental" breakfast is actually just 1 poached egg and bread. We are a group of 13 and they didn't even bother serving their sloppy breakfast individually. Just dumped it in a plate. What a lazy presentation.

There are other better resorts that are worth your money.

Stayed: December 2017, travelled on business
1  Thank Princess Salvia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apartelle, Director of Sales at Villa Paraiso Resort & Apartelle, responded to this reviewResponded 16 January 2018

Dear Ma'am/Sir:

Thank you for giving us your feedback during your stay. We respect your comments and we will take action for this. We are very sorry we did not meet your expectations.

Should you happen to visit Camiguin, please let us know. We will be happy to welcome you.

Wish you all the best!

Regards,
Mae
09173089296

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

The place is just a walking distance from the center of commerce and not far from the airport. It's quiet and secured. Staff were friendly and prompt. The room is not bad. Though there's a generator on stand by, the intermittent electricity interruption at night is annoying.

  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Asiatravel.com
Thank Ramj0869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apartelle, Director of Sales at Villa Paraiso Resort & Apartelle, responded to this reviewResponded 30 April 2017

Dear Ma'am/Sir,

In behalf of Villa Paraiso Resort Management team, I would like to say thank you for choosing us as your preferred place to stay in Camiguin. It's our pleasure having you as our guest. Really sorry for the power interruption you experienced during your stay-- indeed it's really annoying. But still, we appreciate for understanding our side. We hope to see you again staying with us. Please contact us ahead of time so we can give a special rate for you. 09173089296/09999906543.

Best regards,
Mae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile

Good location . Near church and a jollibee food truck.
Staff alright.
Rooms spacious. We had the double room and the water was always freezing and there was no hot shower. I used the kettle to heat up some water and used the pail to bathe.
The room partition was made of light material and allowed conversations and tv noise to penetrate .
Breakfast was alright . Coffee was refillable .
The swimming pool was clean but had no lights and a lifeguard at night ! Hazard for kids and even inebriated adults.
Over-all it wasn't bad but it could still be better.

Stayed: April 2017, travelled with friends
Thank Boboy Maya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apartelle, Director of Sales at Villa Paraiso Resort & Apartelle, responded to this reviewResponded 30 April 2017

Dear Ma'am/Sir,

Our sincerest "thank you" for choosing us as your preferred place to stay during your Camiguin visit. We really appreciate your reviews and comments to us. We are upgrading our rooms slowly, and one of our priorities is to renovate the old rooms. Hopefully, it will realized as possible. Re the swimming pool, we really have no lifeguard on duty and lights will turned off after 10pm... that is why we advise our guest to watch over their children while swimming.

Thank you and we are looking forward to see you again.

Please contact us if your coming back so we can give you a special rate.

Best regards,
Mae
09173089296/09999906543

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

I am perplexed at the good reviews of this place. I knew prior to arriving that we were going to a basic, no-frills hotel and I have no problem with that. However, the room 306 assigned to us left a LOT to be desired. The furniture (bed, side tables, etc.) was old and creaky. The aircon slot was too big for the aircon itself and they covered the hole with a plywood. The electrical outlet was surrounded by masking tape. The toilet seat cover was missing and the toilet was dirty. When we asked the front desk about the toilet, the person in charge responded by saying she couldn't do anything about it because she was still new to the company. There was no running hot water. When we asked for hot water, we were provided a kettle to boil water. Bathroom sink leaked water when we turned on the faucet. A telephone wire was dangling from the ceiling. There were mosquitoes in our room and our baby had quite a few bites. My husband found a cockroach crawling on his shorts. There were lizard poop droppings on the table and chairs at the resto bar. The wi-fi signal could not reach our room so we had to walk to the lobby to connect and even if they provided 2 connections (apartelle and VILLA ADMIN), only the apartelle one was working and it was intermittent at best, with the connection dropping every now and then during the 30 minutes that I hung out at the lobby to check my emails.

My brothers and their families stayed in rooms 302 and 307. They commented that their rooms were in a better state than ours but not by much. We have stayed in many budget hotels in the past but this experience was definitely the worst of all. Please refer to the uploaded pictures so you will know what I mean. Such a huge disappointment considering that this resort has many positive reviews here on Trip Advisor, which is why I considered booking it in the first place.

  • Stayed: December 2016, travelled with family
    • Cleanliness
    • Service
2  Thank sabbychicmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apartelle, Director of Sales at Villa Paraiso Resort & Apartelle, responded to this reviewResponded 12 January 2017

Greetings from Villa Paraiso Resort Management Team!

Thank you for your concerns and comments. Really sorry we did not meet your expectations during your stay... Your feedback will help us improve our place in the near future... We are on the process of developing our place and we are trying our best to renovate our rooms (old ones). Hopefully you could visit us again and see the improvements we have.

Thank you for the "Heads Up!" Please let us know when you visit Camiguin again so we can give the best room and give a special rate for you.

Kindly contact our office number 09173089296 or 09999906543 and look for Ms. Mae or Ms. Bernadette.

Have a wonderful day ahead. God bless.

Sincerely,

Mae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

We've Been in the Villa Paraiso this Dec 10-11, 2016. Our Room was Family Suite with Breakfast and we are very happy with our room because it was really spacious for us..We are about 7 adults and 3 Children and it was great staying here.. They have a Swimming pool with a depth of 3ft to 6ft it was nice... The place was nice and the crew or the staffs are really helpful, they accommodate us with every we need. They even let us borrow their laptop cause we need to do something important...Thank you Villa Paraiso for taking care of our needs.

Tips and Tricks that I can give you but not guaranteed okay for you.
1. Bring your own food everywhere you go. so that you can save up money
2. It is really convenient that you have your car or have a ride. so that you can travel easily anywhere and can enjoy your travel and stay there.
3. Bring more cash it is easy to have a cash in hand. But they also have ATM there but it is not that convenient.
4. Ask your hotel if they have a map of the Island of Camiguin because our hotel provided us of a map and it's really easy to find places.
5. Cellphone networks in Camiguin is fine but have parts that doesn't have network signals..
6. All in All I recommend this for Families and everyone.

All my Comment/Review here are on my own..
Thanks to Villa Paraiso and TripAdvisor

  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jsvviernes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apartelle, Director of Sales at Villa Paraiso Resort & Apartelle, responded to this reviewResponded 29 December 2016

Great day!

First and foremost, We, the Villa Paraiso Resort Management Team and Staff would like to sincerely thank you for choosing our place during your Camiguin visit. We are glad to know that we become part of your wonderful visit in Camiguin. Thank you also for appreciating our room and sharing the good things to your friends. Really appreciated your good feedback. Hope to see you again and your family in your next Camiguin getaway!

Please let us know when your coming... Kindly contact us in advance to get your special rate from us.

May you have good health and a Prosperous New Year!!!

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