Arrived at 12.30 lunchtime.
We had pre booked and emailed that we wanted an early check-in as we were travelling overnight to Chambery.
We DID NOT receive a reply to our request!!
On arrival we were told that check-in was not until 16.00. We reminded the receptionist, who was charming and polite, that we had emailed and requested an early check-in !! A couple of seconds on the computer and VOILA !!!.... the room was available for a supplement of 25 Euros !!!!!!
WHAT SHOCKING CUSTOMER SERVICE !!!! NEVER paid a supplement for an early check-in anywhere before, on my travels!!
I would have thought that at this time of year, they would have been pleased to receive our custom.
The room was clean, but the bathroom was missing a cover cap over part of the shower unit !! Not a welcome sight. Pulled 1 tissue out of the dispenser by the wash basin and the box was then EMPTY as was the soap dispenser. Had to use the dispenser in the shower unit.!!!
Needless to say we declined to eat in that evening and also left early and had breakfast elsewhere!!
We have stopped in Chambery twice a year for the past 30 years and can say that this hotel has gone down hill since it changed from its previous ownership some years ago!!
Will certainly NOT book this hotel again. Will go back to using the Accor Hotels.More
- Free Wifi
- Room Service