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Christiane W
Frankford, Canada

Dated and in need of spruce up but VERY clean

4.0 of 5 bubblesReviewed 25 Aug 2024via mobile
Loved the location,very scenic…the room are clean but oh so dated… carpeting needs to be ripped out and the hallways need fresh paint to refresh the whole look…also being a golf resort with tee off at 7 am the breakfast needs an option for those customers.
Date of stay: August 2024
Room Tip: Parking is difficult and tight so smaller vehicles would be easier leave your F150 home
Trip type: Travelled as a couple
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3 - 8 of 355 reviews
Reviewed 13 July 2024

As painful as it is to say, Shipman’s Dining Room is done for me; I’ll never return. For 20 years we’ve enjoyed dinners at this wonderful scenic place but the dining room decline since the pandemic has hit literal rock bottom! I went last night with a friend for prime rib, which we were so in the mood for, and what we got was a lukewarm tasteless mess. Unappealing lukewarm prime rib, baked potato so old it was inedible and a vegetable “medley” that was literally tasteless! There is no amount of scenic view/friendly service that can compensate for what the Dining Room produces for meals.

Room tip: Don’t eat in the dining room.
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank Chaseme2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2023

My boyfriend was trying to book a room at the Glen House in NH, USA and somehow it brought him to this other Glen House in Canada and he noticed right away after making the payment. He called the hotel and told the representative about the mistake he just made and they wouldn’t refund the money. The date he booked for us still a month away it’s not like he called last minute. Just wanted to bring to light that this place is run by sleaze balls.

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
3  Thank Julie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023 via mobile

Beautiful view. Loved looking out at the lake every morning. Unfortunately the weather didn’t cooperate with us so we couldn’t enjoy all it had to offer.
The beds were comfortable and the room was clean, and reasonably updated. Pillows could use replacing though.
Although housekeeping seemed to skip making one of the beds every time they came. A microwave would be a great addition to the rooms.
My elderly parents were in the room next to us and their room had a significant slant to the floor making it difficult for them to walk on.
My only complaint was the parking. It’s terrible. We were involved in a fender bender due to very little room to manoeuvre a bigger vehicle. When going to the front desk to ask for a pen, the lady who hit me was told “oh don’t feel bad it happens all the time here” clearly they are aware of the parking issues.

Room tip: Parking is hard to find at night and it’s a tight squeeze no matter where you park.
Date of stay: August 2023
Trip type: Travelled with family
1  Thank Sarah D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2023

I don't usually write negative reviews unless absolutely necessary but feel the need to. This the the third time we booked a boys golf getaway (large group) at Glen House/Smugglers Glen and the worst experience to date. Upon check in the front desk staff is incredibly rude, disrespectful, and condescending. It is almost like we were a burden staying at the resort. Reading through other reviews seems like the same complaints of dated rooms and overall cleanliness issues, many of our groups rooms were filthy. So we booked a gentleman's dinner for 8 pm and believe it or not waited 2.5 hours for our orders to finally arrive. The food was absolutely terrible after waiting 2.5 hours for our orders to be served. Just a very unpleasant 3rd experience at this resort and have come to a consensus that this will be the last time we book here. Management/ownership need to take a hard look at the operations of this resort and make significant changes but unfortunately it looks like nothing has changed and only worse. Too bad such a beautiful property and golf course.

Date of stay: June 2023
Trip type: Travelled with friends
1  Thank domenici2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2023

I watched what appeared to be the staff gossip at the bar about patrons, it was very uncomfortable to see them congregate behind held up menus, taking turns peeking at the unsuspecting group.
It felt like a spot for regulars
meal was ok

Date of stay: April 2023
Trip type: Travelled with friends
Thank Eryen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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