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Reviewed 30 December 2019 via mobile

Having planned for a Xmas holiday with the family for 7 days and the kids being very excited about the prospect of meeting Santa etc.. the magical trip became a huge let down.

Firstly.. this hotel is catered for tour operators and mainly catered for French tourists. If you are booking private, like we did, then it’s a big problem. The hotel provide no assistance for anything and the organised meals etc.. are much better for the tour operators. In fact, so much so we felt like 2nd class citizens.

We arrived on Xmas eve around 7pm, when we arrived there was no dinner and we had to settle for a much limited ‘bistro’ menu. Basically chicken and chips.

On Xmas day we were informed by the hotel that there would be no Santa coming to the hotel and in fact there was NO Santa in town. This was due to the fact they had a Santa on 24th.. to cater for the guests who have Xmas on this day, which left us in a position we had to pay 300 euros in order to get our own Santa to come to the hotel for the our kids to actually enjoy Xmas day. We were told if we wanted the Santa experience we would need to travel 2 hours to rovaniemi, (we have a 2 and 5 year old) and a cost of 1000 euros on a taxi. It was a disgrace. BE AWARE if are coming to YLlas next year and are looking for a magical Xmas day.. it won’t happen. Just go and stay in Rovaniemi it Levi.

Date of stay: December 2019
Trip type: Travelled with family
Thank londonbounds84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SaagaHotel, Front Office Manager at Lapland Hotels Saaga, responded to this reviewResponded 15 January 2020

Hi,

Thank you for your feedback!

Your opinion is important to us so that we can improve our services.
We are sorry to hear that you didn't enjoy your stay in our hotel. It's true that we have many tour operators operating in our hotel and have lots of guests staying with a holiday package. We are trying to do our very best to get the best service for all of our guests regardless if you have booked private or with some tour operator. It is a shame to hear that you felt like 2nd class citizens. This is absolutely something we don't want any of our guests to feel.
As Christmas is the busiest time of the year here in Lapland and everything will be fully booked, it's good to book all activities in advance from companies that provides these services. Unfortunately it has obviously been unclear to you that hotel is not organizing any activities or meetings with Santa Claus and we don't have these services available here in the hotel at all. We'll check if we are able to make these more clear in future.

We hope that you will be returning some day and are able to enjoy the very best we have to offer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2019

We booked with TUI - the flight out was extra special with lots of Christmas fun on board.
Hotel is faultless - food in bistro bar really good and large portions. All staff are very friendly and helpful, and of course speak perfect English.
Our room was in the main hotel block and had a terrace backing onto the snowy hills - to the side of which is the ski lift. You can walk down the slope to a selection of restaurants / bars. Again food is good with plentiful portions.
We did 2 optional excursions - the evening husky safari, where I drove the sled with 6 huskies - apart from the head light on your hat it’s completely dark and just an amazing experience - you get to see all the huskies too.
We also visited a reindeer farm and went for a magical sleigh ride and had hot berry juice before feeding the reindeer in their field.
Both trips booked with TUI and were faultless.
As we were with TUI we also had a visit to the snow village which is a half day excursion. Here we were driven on a sleigh by a snow mobile to meet Santa. There were also reindeer and toboggans. The arctic circle crossing ceremony was a lovely touch. This is the home of the amazing ice hotel which contains many amazing ice and snow sculptures, you can also look in the rooms. Cookie decorating and arts and crafts were also on offer.
Our last evening ending with a gala dinner which was very well organised. There was plenty to chose from even for my fussy 6 year old. The evening ending with fireworks.
I can’t understand any of the reviews which are less than 5* as we have found everything spot on and will take away memories to last forever.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank hilpertf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SaagaHotel, Front Office Manager at Lapland Hotels Saaga, responded to this reviewResponded 15 January 2020

Hi,

Thanks for your feedback regarding your stay at our hotel.
We are happy to hear that you enjoyed your stay.
We would love to have you back any time.

With best regards,
Lapland Hotels Saaga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019 via mobile

Stayed here for three nights with the family having booked through TUI.

We stayed in a 2 bedroom apartment on the ground floor. It is a bit of a trek if you have your suitcases through the deep Snow, they are also not marked as Nordic.

Location is very good for all you want to do in Lapland with the kids.
Hotel itself is very well looked after and the staff are very happy to help with all questions and issues.

Only bad note with the hotel (we went half board) was the buffet food, very very tasteless, you can tell with the quality of the food put out that they are feeding everyone on a shoe string budget, not worth the expense for the quality you get.
Other than that this is a very nice hotel with lots of shops and restaurants surrounding it.

There is a bar at the top of the ski slope which is worth a visit, the price to get up there is €8pp one ride there and back.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank JMT6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SaagaHotel, Front Office Manager at Lapland Hotels Saaga, responded to this reviewResponded 15 January 2020

Hi,

Thanks for your feedback regarding your stay at our hotel.
We are happy to hear that you enjoyed your stay even partly at our hotel.
Your opinion is important to us and we are sorry to hear that our buffet food didn't meet your expectations and we'll do our best to improve our services in future.
We would love to have you back any time.

With best regards,
Lapland Hotels Saaga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

Spent 3 nights here, booked through TUI. Had an amazing 3 nights here with my husband and 2 children ages 11 and 13. The trip to the snow village was fantastic. Staff in hotel work hard and are so accommodating. I would recommend 100%

Date of stay: December 2019
Trip type: Travelled with family
5  Thank CEP13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SaagaHotel, Front Office Manager at Lapland Hotels Saaga, responded to this reviewResponded 15 January 2020

Hi,

Thanks for your feedback regarding your stay at our hotel.
We are happy to hear that you enjoyed your stay and trip to the Snow Village.
We would love to have you back any time.

Have a great day!

With best regards,
Lapland Hotels Saaga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2019 via mobile

The hotel itself is fine, absolutely nothing special but it’s not awful either, think travelodge with a weatherspoons level buffet thrown in.
The location is a ski resort, not a great one due to the minimal daylight hours, so if you ski you will have things to do if you don’t ski there are very few things to do in the local area. Very hard to see the northern lights in this location due to the ski resort, not only does the hill create mist due to rising thermals but they leave the lights on 24hrs a day so the light pollution alone is enough to block any glimpses of the light shows.

We booked with TUI (don’t bother I’ll explain why) so we thought we were staying in a hotel with activities planned each day of our four day trip. Which I suppose would go some way to explain the extortionate price for such a short trip. What we got in reality was a bedsit chalet owned by some random third party and as such we were unable to use the hotel pool (we could use it at an extra charge €35 for a family of three, yes €35 to use a pool in a hotel), we didn’t have Wi-fi in the room (chalet) as advertised which wouldn’t of been an issue if there was a choice of tv channels to watch for children but there wasn’t. If you want a chalet with your own kitchen etc then it’s not that bad a choice we were just annoyed that we’d booked a hotel only to find out on arrival we’d been put into a chalet, the beds weren’t great either there were two single beds and a small double/large single none of which really are suitable for a fully grown adult couple.
If you’re looking to book this hotel (I’d advise the hotel side rather than chalet) I’d recommend booking direct and sorting your own flights out, you really don’t gain anything booking with TUI you can still do all the trips as they’re all extra payable at reception on arrival (be prepared to spend around £300 per activity for a family of three though).
The usual TUI service at the end of the trip too, dumped at the airport four hours before your flight which having taken my last three holidays with TUI I realise this is their modus operandi.

In summary the hotel by all accounts is a good place to stay and has Wi-fi, access to a pool and average food. The ski resort is pretty decent for its size however due to only around 4hrs of daylight this time of year I’d personally head to the alps if all I was looking for is skiing. Like I said above I’d look to book direct with the hotel to ensure you aren’t in a chalet, the trips are all through Lapland safaris who again you can book direct with, TUI are just a middle man and offer very little in the way of service for what is bound to be an inflated price.

Trips

The trips like husky sleigh riding, reindeer sleigh riding etc are all very good however they certainly are not worth the money, as stated above around £300 per trip and you’re only on the huskies/reindeers for around 45 minutes which leaves a lot of your day to fill with other activities which other than skiing is quite difficult in this resort.

Date of stay: December 2019
Trip type: Travelled with family
1  Thank jomc80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SaagaHotel, Front Office Manager at Lapland Hotels Saaga, responded to this reviewResponded 15 January 2020

Hi,

Thanks for your feedback regarding your stay at our hotel.
We are happy to hear that you enjoyed your stay even partly at our hotel.
Your opinion is important to us and we are sorry to hear that TUI services didn't meet your expectations. We'll forward your feedback also to TUI so they can have a look for it also.
You are more than welcome to book your next holiday directly with us. Hopefully we'll see you again!

With best regards,
Lapland Hotels Saaga

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