This is a beautiful hotel with stunning restaurants and helpful staff. Small mini market to the side of the ski shop. Easy access to sledging, gondolas, other restaurants and bars. Open fires and lashings of snow. We stayed for 3 nights. Staying within the hotel gives you access to the pool and spa and prebookable gym.

The issues I had were we requested a family room, this turned out to be two single beds and a small pull out sofa. The head pieces forming the bed (under pillows) kept falling through, we had to stuff our snow suits under them to stop them falling through several times a night. The single beds were lovely but the pull out bed was rock hard so we ended up having to take the mattress topper from the single bed and make do.

The other issue was the pool/spa facilities. Not sure if this is a Finland thing but they were freezing. I’m pretty ok with cool water but it was COLD. Leaves you dithering. Such a shame as the pool is beautiful.

My final issue was more to do with the Tui finale feast which was at a different hotel but pick up was 6:50pm and return was 22:10 which is far far far to late for the young children it’s designed for, Especially when some of them had a 6am pick up for their flight the next day. The food was ‘ok’ kind of 6/10 - very very very limited vegetarian options but as I say this wasn’t at Saaga this was part of the Tui finale trip.

The tui reps and staff were amazing. Full of enthusiasm. Helpful. My son cried when he realised we wouldn’t see them again.

Breakfast was lush in the buffet room at Saaga.

The ice hotel holiday village was great. The whole experience. We stuck with the tasters and was happy with that. No need for us personally to pay for extra activities.

The other two things to consider - I was lead to believe Yllas was a dark area and great to see the Northern Lights but the ski slope was lit up 24/7 like a Belisha beacon and from the hotel is also in the north direction so it does ruin your chances with light pollution.

Finally - driving on the roads - they could teach the British some winter driving lessons for sure. Doing 60mph in a bus without special equipment on the tyres on thick snowy roads certainly isn’t for the faint hearted.

Overall very happy.

We are on our way home from a 3 night tui Lapland break. Overall we had a fantastic time. Finland is beautiful.

There was a major delay of 7 hours getting into our room on arrival. However the tui representative ensured Tui compensated us for this We arrived at 1330 and got in our room 2030.

Tui snow suits and boots are great they do the job of keeping us warm.

Hotel food is nice, basic but good.

Spa facilities along with swimming are not included if you are staying in a chalet, you have to pay.

The hotel surroundings are beautiful. The ski slopes and the snow are picturesque. Kids using tobogons daily to play in the snow is lovely. Lots of tobogons are left outside the hotel.

The Tui Christmas experience is magical and the reindeer excursion was great.

The trip by Tui is well organized with Tui reps always there to help.

This holiday has definitely been one of the best experiences of our life. My children are 7 and 8.

I would recommend this hotel to any family