What a terrible way to treat your guests. On arrival the room was cold and smelled like a filled ashtray (we speak about a non smoking room). We arrived late (citchen is closing at nine) so we wentr to the restaurant. After dinner the room was stil cold and smelly (i opened all windows for ventilation) but the radiators werent working. Next moring the same cold and smelly room but the worst happened NO WARM water also. Complaining at the front desk learned the problem; the hotel heater of the dependance i was staying was defect (since a couple of days). The staff new this wwhen i arrived but did not bother to tell, why your just a customer. The only thing they sais was "es tut uns leid" (were sorry) and that was it. After more complaints we got a discount of around FOUR euro's!!!!!!!!!!!!!! Thats what the comfort of heating Fruchtl is worth. They didit bother to warn us for the situation (it was according my Tissot watch about 8 degrees centigrade in the room) and advice us to go to another hotel (it was fullty booked).
My advice don't go there your not a guest but only a customer.More