We visited the Crown Inn Anstey on Sunday, 6th August 2017. We had called on the Saturday to book a table for 8, as my daughter was visiting from Australia, and wanted to meet family / friends over Sunday lunch. My daughter wanted us to join her, so we called on the Saturday evening to increase the booking to 10 people, and were told this was no problem. We requested 2pm, but were asked to take 2.30pm to help them out, so we agreed.
We duly arrived at 2.30pm to be told that there was only a table for 8, so my wife and I sat on an adjacent table.
Just before 3pm I had to go to the bar and request that they come and take a drinks order! This was taken at 3pm, and the drinks were poured and placed on the bar, but despite barstaff talking behind the bar, these were not brought over, and we collected them ourselves off the bar at 3.15pm! We were not questioned by the staff who were still behind the bar!
Our food orders were taken at 3.30pm, but that did not arrive at our tables until 4.30pm! When it did arrive the general feeling was that it was of poor quality. There was no explanation for the food taking 1 hour to arrive.
Needless to say, it will be a long time before I decide to eat at the Crown Inn again!
The place has great potential, but the fact is that it cannot fulfill that potential whilst it continues to perform and treat customers in this way.