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“Disappointing 31st night!!!!! poor food”

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Isola Di Cocco Beach Resort
Ranked #3 of 3 Hotels in Puvar
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointing 31st night!!!!! poor food”
1 of 5 bubbles Reviewed 12 January 2012

checked in on 31st eve and were informed about gala nite!!!!
thoughtn of a wonderful nite... and were excited but .....
food was horrible...dances were cheap and local dance....dj started too late....
room is too small....water in room salty....had skin irritation and rashes after having bath.....
breakfast served was horrible.....it was the most worst hotel in our kerala trip.....
my advise to those who r luking for good hotel dont opt it at all....manager is not co operative and do not consider our problem and need.....

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank darshan345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isoladicoccopuvar, Manager at Isola Di Cocco Beach Resort, responded to this review, 2 March 2012
Dear Doctor Sudarshan



Greetings from the Isola Di Cocco



First of all we would like to express our sincere gratitude for choosing our resort for your holidays



I was on to the comments posted by you on Trip Advisor and find it really strange to have such comments as what was mentioned by you was really surprising



It had been clearly informed at the time of booking that the Gala Dinner charges on 31st is Mandatory as its the part of the Tariff



For the New Year Eve dinner we had South Indian theme Dinner and off course the programme includes maximum traditional forms of Kerala & South India


Normally for all the New Year Eves the Disco starts around 11 and will follow till 1 and the same was done by us too



Its really disappointing that you have come out with such negative comments when we had almost 200 guest attended the nrw year eve and had really good remarks We are pretty sure that each and every one enjoyed the programme and dinner very much



We are a Three star classified Resort and the size of the rooms as per the criteria is 140 Square feet. You have stayed in Room No 39 (Classic Pavilion Room) and the size of the room is more than 195 Square feet. I don’t understand what you meant by small room. We are really shocked to read that the water in the room is salty and you had skin irritation due to that. The hotel is running fully packed from December and even today its almost packed and you are the only person to make such comments & more interestingly you have never mentioned anything to the Front office or to the Guest relations when you were here .We still have guests staying with us since the end of December 2011 and enjoying the stay and accommadation very much should you need any references please let us know



The breakfast served on 1st and 2nd of January was really elaborated (I am just mentioning the dates when you stayed at our resort & had breakfast)

We have in Our breakfast every day 2 South Indian Dishes & One North Indian , Cut Fruits , 2 Juices , 2 Milk Shakes , Cereals with hot & cold milk , Baked beans , Porridge ,Ham , Sausage & Bacon , Eggs to Odder , Muffins , cakes ,Toast Butter Jam , Tea /Coffee & We have a live counter for the south Indian dishes like Dosa , Vada , Masala Dosa etc . Please let us know what you expect more for Breakfast when your package was actually on Room + Continental breakfast basis



We appreciate your time to comment about our resort and really thanking you for mentioning the same which will make us to improve more




Best Regards

Sibu Varghese
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
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English first
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 November 2011

1.Rooms are quite small
2. The "lake facing rooms" they promised actually faces a big sized puddle
3.Food - average- omlettes had egg shells. Limited dinner options too
4.Worst part- room service. you have to call 2-3 times to get even a bottle of water. We ordered room service thrice and requested the bill to be presented with it each time. They did not comply. At the time of checkout, the manager was calling up the restaurant to find out the value of room service ordered. The F&B guys did not have it and consequently, we were standing there asked to spell out each item eaten, the restaurant guy was on the phone looking up that item's price and narrating it to the manager who then wrote it down on ur final bill...All this while we had a plane to catch!!
We left absolutely annoyed !!
It's a beautiful property and the reception staff were courteous. However, Steps must be taken to improve the quality of service

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank PriyaRaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 November 2011

A very good property across the beach. Good rooms to stay and good food. Access to Beach is through a Hotel Boat and then Boat is available from 9.00 am to 6.00 pm. This needs to be changed. Atleast early morning boat should be made available. Over all good place and would like to visit again.

Room Tip: Heritage, Suite
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhavik p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 November 2011

Paradise found - Isola di Cocco is the perfect relaxing holiday!

For the last 8 years I have organised and escorted tour groups from Australia to India. My tours focus on Yoga and Ayurveda.

During that time I have stayed at and inspected literally hundreds of hotels and resorts and in all honesty I have found Isola to be one of the best by far. This view is shared by the 80 odd people that I have taken there during this period. I personally have stayed there 5 times and have even sent my mother a few times too!

There are a number of things that set it apart:
1. The staff – they are warm and caring. A hotels biggest asset is its staff and Isola has this in spades. They treat you as you would treat your own family. Their assistant general manager is Sibu Varghese. He sets a very high standard which the whole of the staff follow. They all really go out of their way to help.
2. The Ayurvedic Centre – the reason for my stays is that I love their ayurvedic treatments. For stress, pain or just to escape the bustle of India, they provide the panacea for all that ails you. Their treatments are divine. Plus daily Yoga and meditation too!
3. The Location – Wow. Coconut trees, a beautiful beach and backwaters as well. A short richshaw ride into the quaint and inexpensive town of Poovar. Great for shopping for Saris, Lungis etc. If you come here to get away from the world it is truly Paradise.
4. The Rooms – The heritage rooms are tops. Each has its own private court yard which has an amazing outdoor shower. An evening shower looking up at the moon and the stars is an experience that is out of this world. Till you have one, you cannot appreciate what you are missing.
5. The restaurant – A buffet that would better any in Sydney. Again the staff as well as the food is exceptional.
6. The drivers – The last thing I would like to mention is the hotel drivers, Eldow and Ramesh. When you are traveling you just want things to go smoothly. Whether you are transferring to the airport, sightseeing or just shopping they make it happen without any fuss.

Now with all hotels, things go wrong. But it is their ability to put things right that I am most impressed with. You’re a tough guest if you find fault with Isola Di Cocco.

On my last stay one of the group had a birthday on the day of our arrival. A big birthday cake, and flowers on arrival. Plus balloons and more flowers in her room too!

I am happy to answer any questions. My email is info@ swami.com.au. Send me an email if you would like to come on a tour too.

Warmest regards and happy trails.
Sanjay

Room Tip: Go for a heritage room. It is what sets this place apart from the rest.
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bud1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 3 November 2011

Went there with high expectations...thot there wld be a beach view,luxurious heritage cottage
Lake facing..but was totally upset on getting there..the room was minuscule and lake facing was more like grass facing! Totally no view, cant get to the beach excet by a hotle boat. Asked for a change and got a cheaper STD room 2k cheaper n they wld not adjust the money not even against a meal! The STD room was a nightmare...ac was noisy and antique, water in the shower and taps was salty, straight from the river,poorly trained staff,cheap kettle in poor condition and slow flush..and to top it, NO HOT WAER, decided to check out ASAP next morn when the kind lobby manager made up a little by upgrading us to a suite room which was much better in terms of facilities but not in terms of anything else. Food was strictly ok but breakfast was terrible.

Room Tip: Only take suites. Standard rooms are much bigger but big risk in gems of room amenities and quality.
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  • Stayed October 2011, travelled with family
    • Value
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Helpful?
2 Thank rutav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Isola Di Cocco Beach Resort

Property: Isola Di Cocco Beach Resort
Address: Poovar P.O,Trivandrum | Kerala, Puvar 695525, India
Region: India > Kerala > Puvar
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Puvar
Price range (per night): $77 - $117
Hotel Class:3 star — Isola Di Cocco Beach Resort 3*
Number of rooms: 67
Official Description (provided by the hotel):
Isola Di Cocco ( Island of Coconuts ) is a Complete resort by all means with its exotic location ( a breath taking combo of Backwater & Beach), it has one of the best Ayurvedic Center offering all Panchakarma Packages , Yoga & Meditation on a tranquil & peaceful location. COME & REJUVENATE with us. ... more   less 
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Also Known As:
Isola Di Cocco Beach Hotel Puvar

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