Thank you for the appreciations for the cleannes of the house and for our kindness. We want to underline that for us it is very important to receive suggestions from our guests; this gets us to improve our facility! However, we are really sorry for the costernation you showed. As a matter of fact we think that many things written are false and derogatory.
First of all we confirm that there is a building work place near the holiday home. Actually when our guests booked the home we didn'd know building work will be last until their stay. However we couldn't stop them for some burocratics problems. But we tried to reduce noises and to don't make noise during the rest time. What is more we asked sorry many times and we offered to give back part of the amount paied for the stay.
Secondly, the swimming pool is a 7,40 x 4,80 swimming pool. This is bigger than the one represented on the photo of the website at the time of you did reservation.
As for rats and dogs: "Rat" is probably a little mouse living in the country ( not a rubbish rat ). Our guests spend many time in our garden but it is the first time we hear about this! However our holiday home is situated in the country and for this reason we, periodically make the deratization of the whole territory. And please...."jumping rats" they are sure nice harmless ferrets!!!
As for dogs, it is true that in the surroundings there are some dogs, but we have never received any complain about them in the past.
Then, it is untrue that our structure "is not located in the country more in the exteded suburbs of catania": infact the suburb of Catania is far away at least 15 km from our location and our house is located in the middle of an ancient vineyard, at the foot of an old volcano just next to the "Monteserra park". However it is true that in the surroundings there are some modern detached house!
What is more they say that "in the surroundigs there are little thing to see". If you spend all of your time closed at home it is impossible to discover the surroundings. Infact just in front of our house there is the really interesting "Etna Museum", and the "Monteserra park" with the "House of Butterfly". And then, in 10/20 minutes by car you can reach some beautiful villages such as Trecastagni, Zafferana, Acireale and its "barocco"the "Timpa" and many little villages near the sea: Santa Tecla, Santa Maria La Scala, Acitrezza, Acicastello. And a little far away Catania, Taormina, Siracusa, Ortigia, Noto etc etc.
Finally, you use words such as "cheated" and "pretty drab" that are extremely offensive for us! We are honest people and we have never received any complain about our structure, as a matter of fact with our great pleasure the reviews our guests wrote on the web sites "holidayletting.com" "tripadvisor.com" and more of all "homeaway.com" ARE ALL "FIVE STARS".
Taking everything into consideration we feel to agree with the title given to this review “not what we expected” because it is obvious that you had a completely different ideas of what was our holiday house, however we don't know where this difference of expectations came because we make a and accurate description of our facility also on the website you used to make the reservation.
In the end we wish you find in the future solutions more appropriate to your needs.
Sincerely
Casa vacanze Dietroserra