We were shocked and very surprised to see Richard’s review. Sinulog is an exciting time but stresses the resources of the city as the number of inhabitants increases by a factor of 10. This year we had a new mayor and somehow there were water shortages for a few hours. All measures were taken to minimize the problem but there were some few hours of no water on some floors. As soon as I learned of the problem I immediately responded by rushing over to the apartment and I brought them water to the apartment to minimize the inconvenience and informed the guests that hot showers were available at the swimming pool. Most residents simply smiled and enjoyed the festivities. We provided the couple very good value, a large 85sq meter (most hotel rooms are less than 20sq m!), fully equipped 2bed room, 2 full baths, beautiful mountain view condo, floor to ceiling windows, a six seat dining table, with deluxe reclining sofa, over 3000 cable channels on a large screen tv with high quality audio, 3 high quality music systems, including one in the master, a karaoke system and hundreds of music selections. The large kitchen with wrap around Blue Pear Granite counters , bar , bar stools, is totally equipped with 2 door frost free fridge, stove, microwave, pots , pans, all plates, bowls, wine glasses, silverware, utensils, hand towels , table cloths, place mats, and even spices , condiments and a pressure cooker to make a delicious dish quickly! It was unfortunate that the previous guests had possibly washed their clothes without removing paper from the pockets and a few small bits of paper would appear. I ran a “tub scrub “ cycle but apparently 2 cycles were necessary to eliminate all the paper bits. It was necessary to have the main pump filter cleaned. We had never experience any problem even remotely similar to this previously! The Samsung automatic washer runs like a clock.
Owners have the right to visit their property, the same as a hotel sends daily room service or performs maintenance. I wanted to monitor the situation in the apartment so I called to inform the guest that I would visit but that it was not necessary for them to inconvenience themselves by waiting for us. Somehow the guest was able to interpret this in a negative way. The world is a big place and there are all types & thank goodness there are few like this. I am retired and we rely on this for income so we work very diligently, hard and do everything possible to provide a great value vacation accommodation and please the guests but sometimes things are beyond our control. We have made many friends and nearly all of our guests have been very satisfied and happy. Sorry Rick, but you are one of the very few who was not.