While we didn't spend a ton of time in the house because our week was so jam-packed, our stay was quite nice. The home was well-kept and a nice place to return to after several long days.
There was one hiccup when the water heater gave out and had to be replaced. But Gretchen was responsive and the issue was resolved before the day was out. She also reduced the fee a bit as a result, which was nice. All in all, it was a wonderful place to spend autumn in New York.