Positives: lovely, secluded setting; big kitchen; 3 good sized bedrooms; owners offered early check-in; responded quickly to most messages.
Our family has rented close to 20 homes through VRBO and other sites, we have 100% good feedback and we’ve never left negative feedback like this.
This was a high end rental so we expected more from it than our usual budget places. The owner I know will add comments about trying but it is not enough. Getting a cheese grater the next day, when you are ¾ of the way through making home made pizza for seven, is not helpful.
False information in the ad:
1) There are NO stairs going to beach as advertised. You either walk down the road to the sand beach or go over a steep bank and get down on a log that has been propped up against the bank. Huge impact on our mobility impaired son.
2) Broke jets in the “jetted tub.” Very disappointing, discovered second last night, too tired of issues to reach out to owners yet again as highly unlikely could be fixed for us anyway.
3) There is NO fourth bedroom. Huge issue for us; we have three teenagers and needed 4 bedrooms. Their f4th bedroom is attached to master with no door, no closet, no dresser, no mirror, no curtains the many windows. My teen girl had to stay there, she was nervous re: lack of window coverings, no privacy for her or us in the master. It’s a nice room, good view- not a bedroom
Disappointing amenities and functionality of the house:
4) Using the kitchen was a nightmare: many basic amenities missing or broken: broken can opener, no peeler, no cheese grater to name a few.
5) A few spices but no other kitchen staples that are usually provided in our experience. Stock up before arriving, in Charlottetown as closest store is 25 min away. And expensive. tely no oils or basic kitchen staples so make sure you stock up before arriving—and do this in Charlottetown because the closest store is about 20-25 min away. Owners blamed COVID but two other rentals during COVID not like this.
7) Cabinet organization horrible. Nowhere to store food as every cabinet filled with clutter—way too many dishes, but barely any drinking glasses. Aside from clutter, no sense to where things were: may sound petty but every meal took longer and was way more of a chore because of this.
I shared all this with the owners-no response until we checked out-ignored request for discount, providing some missed stuff next day absolutely not enough in this case.