I am giving our stay 5 stars because it was truly one of the best vacations our family has ever had and the care we received from the home caretakers, Miguel and his wife Maria, was like nothing else we have experienced. The pool area and gardens around the house are gorgeous and immaculate, the photos do not do the beauty of the exterior justice. Miguel was out cleaning the pool early in the morning and greeted us every day to ask if we needed anything. Maria is also a professional massage therapist and she provided 5, hour long massages (without a break) for our family. We did have a few small issues with the house, but overall they weren't enough to give a bad rating. The inside of the house is beautiful and so clean and the sheets and towels smell freshly washed. Some of the window treatments and curtains are pretty old looking and are stained, but they work, so it is fine, just makes the house appear a little older. The A/C in the master bedroom did not work for us for the majority of our stay, which was a little frustrating because it got up to 95 degrees while we were there. There is a long note about how to get it to work and we also told Miguel, but I think overall it is on its way out. The fan in the master worked great though, so again, not a deal breaker. The A/C in the twin bedroom also did not appear to work very well and the fan is super squeaky, so not the best for sleeping. The drive up the hill is bumpy and steep at times, but so are a lot of the other roads in C.R. so it is not really a big deal. Also, we were hoping the Jacuzzi pool was a hot tub, but I don't think the mechanism is working so it is the same temp as the pool. It gets windy and cooler at night (too cold for pool) so a hot tub would have been awesome. *Just a heads up* This house is up in the mountains and you are in Costa Rican nature. Be prepared for native "friends" to come visit. We were assured by Miguel that they are not poisonous and that they are more frightened of us, then we are of them. Many of the neighbors around us who live there for part/full time brushed it off and really said it is just a part of living there and it is not an issue. One last thing. We hired two personal chefs, Hugo and Gabriel, on two separate nights to cook us a 3 course dinner and it was one of our families most amazing experiences! It really made our vacation special. They were so friendly and the food was some of the best we had our entire trip. We really enjoyed it